Alexis Anderson
Uniontown,AR
Summary
Adept at complaint resolution and critical thinking, I significantly enhanced customer satisfaction at Foundever by employing expert problem-solving and communication skills. My background in fast-paced environments, including serving at Cracker Barrell Old Country Store, has honed my ability to deliver exceptional client relations and support across various roles.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Foundever
Fort Smith, AR
02.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, providing frontline customer support, or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Server/Waitress
Cracker Barrell Old Country Store
Lebanon, TN
07.2022 - 09.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Cashier
Al's Foodland
Lebanon, TN
02.2020 - 07.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associate of Arts - Psychology
Cumberland University
Lebanon, TNSkills
- Complaint resolution
- Account updating
- Call center procedures
- Banking operations support
- Problem resolution
- Critical thinking
- Computer proficiency
- Complaint handling
- Researching
- Tracking complaints
- Client relations
Timeline
Customer Service Representative
Foundever
02.2024 - Current
Server/Waitress
Cracker Barrell Old Country Store
07.2022 - 09.2023
Cashier
Al's Foodland
02.2020 - 07.2022
Associate of Arts - Psychology
Cumberland University