ALEXIS ANDERSON
Indianapolis,IN
Summary
Assisted customers by providing excellent service and support. Aimed to secure a full-time role that challenges and develops skills in communication and problem-solving. Focused on building positive relationships to support business growth.
Overview
5
5
years of professional experience
Work History
Patient Care Assistant
A Legacy of Love Homecare
Indianapolis, IN
05.2025 - Current
- Provide hands-on patient care, including daily living assistance, mobility support, and medication reminders.
- Monitor patient well-being, documenting progress and reporting changes to supervisors.
- Foster a safe and supportive environment while building trust and rapport with patients and families.
- Support individualized care plans to promote patient comfort and independence.
- Trained new staff on best practices for client engagement and care protocols.
Provider Service Representative
CareSource
Remote, IN
10.2023 - 05.2025
- Managed high-volume claims, ensuring accuracy, compliance, and timely resolution.
- Resolved 60+ provider inquiries daily, improving first-contact resolution by 25%.
- Streamlined workflows that enhanced provider satisfaction and reduced repeat issues.
- Collaborated with cross-functional teams to optimize service delivery.
Caregiver
Gifted Touch
Indianapolis, IN
11.2022 - 12.2024
- Provide compassionate care, transportation, and companionship to elderly clients.
- Develop and implement personalized meal plans to meet dietary needs.
- Maintain safe, organized patient environments while managing errands and daily tasks.
- Provided compassionate support to clients with daily living activities and personal care needs.
- Entrusted to handle confidential and sensitive situations in professional matter.
Patient Service Representative
Northside Family Medicine
Indianapolis, IN
02.2022 - 10.2022
- Delivered outstanding patient support by answering inquiries and scheduling appointments.
- Utilized EPIC software to streamline appointment scheduling and documentation.
- Improved patient flow and reduced wait times by efficiently handling scheduling tasks.
- Coordinated patient appointments and managed scheduling for optimal workflow efficiency.
- Assisted patients with insurance inquiries and verified eligibility for services.
Retail Sales Associate
Victoria’s Secret
Indianapolis, IN
03.2021 - 11.2021
- Assisted customers with purchases, returns, and product inquiries, ensuring a positive shopping experience.
- Consistently exceeded daily sales goals and promoted loyalty rewards program.
- Resolved customer concerns quickly to maintain satisfaction and retention.
- Provided exceptional customer service to enhance shopping experience and build brand loyalty.
- Assisted in visual merchandising to create appealing product displays and drive sales.
Education
Lawrence North Highschool
Indianapolis, IN08.2020
Skills
Written and verbal communication
HIPAA compliance
Claims processing
Call center experience
Transferable skills
Analytical skills
Organization and time management
Critical thinking
Problem solving
Leadership skills
Attention to detail
Adaptability
Computer skills
Timeline
Patient Care Assistant
A Legacy of Love Homecare
05.2025 - Current
Provider Service Representative
CareSource
10.2023 - 05.2025
Caregiver
Gifted Touch
11.2022 - 12.2024
Patient Service Representative
Northside Family Medicine
02.2022 - 10.2022
Retail Sales Associate
Victoria’s Secret
03.2021 - 11.2021
Lawrence North Highschool