Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic
Alexis Arias

Alexis Arias

Perris,CA

Summary

Proactive professional with extensive experience in customer service and data management. Recognized for effectively managing workflows and facilitating team communication, ready to support operational excellence and drive impactful results.

Overview

6
6
years of professional experience

Work History

Associate Team Lead

HR Block
Lake Elsinore, California
11.2024 - 04.2025
  • Facilitated customer interactions by handling calls and adjusting appointments to meet client needs.
  • Conveyed critical updates from weekly meetings to ensure team members were informed and aligned.
  • Upheld cleanliness and sanitation standards for restrooms and front office areas at all times.
  • Managed appointment setups and schedule adjustments for tax professionals, enhancing workflow efficiency.
  • Processed customer payments efficiently.
  • Ensured tax professionals effectively communicated monthly special offers to clients.

Office Assistant

DHL Supply Chain
Perris, California
10.2023 - 02.2024
  • Assisted in managing document organization, ensuring accurate and timely filing to support receptionist tasks.
  • Managed the input of truck drivers' time card data into the system.
  • Verified accuracy of shipment against bill of lading.
  • Coordinated and processed orders for office supplies, maintaining inventory levels.

Warehouse Clerk

PerTronix
Irwindale, CA
09.2021 - 01.2023
  • Managed inventory levels and organized stock in the warehouse.
  • Recorded shipments and inventory data using warehouse management software.
  • Created shipping labels to facilitate smooth dispatch and improve warehouse workflow.
  • Prepared and verified bills of lading to ensure accurate shipment documentation.
  • Managed Amazon online order acceptance and verified inventory availability.
  • Managed daily email correspondence to support warehouse activities.
  • Scheduled and organized freight pick-ups to optimize warehouse workflow.

Customer Service Representative

Whaleen Packaging
Rialto, California
06.2021 - 08.2021
  • Assisted customers with inquiries and product information efficiently.
  • Processed orders and managed inventory using the company's order management system.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated freight pickups to ensure timely delivery.
  • Coordinated the completion of monthly orders for contracted clients, adhering to strict deadlines and quality expectations.
  • Attached PO receipts, packing slips and bill of lading to outbound shipments.

BDC Representative

Pacific Auto Center
Fontana, California
09.2019 - 05.2021
  • Managed inbound and outbound calls to assist customers effectively.
  • Provided detailed product information to guide customer purchasing decisions.
  • Collaborated with sales team to address customer concerns and feedback.
  • Scheduled appointments and follow-ups for potential clients efficiently.
  • Resolved customer issues by coordinating with relevant departments promptly.
  • Maintained accurate records of customer interactions in database systems.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
  • Verified that customer accounts were up to date with all required documents.
  • Monitored and responded to internet sales leads from company website and third party sites.

Front Desk Receptionist

Fitness 19
Perris, California
12.2018 - 09.2019
  • Greeted members and guests with a friendly, welcoming demeanor.
  • Maintained cleanliness and organization of the front desk area.
  • Handled cash transactions and balanced daily financial reports accurately.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Maintained cleanliness of equipment to ensure a welcoming environment for clients.

Education

High School Diploma -

Val Verde High
Perris, CA
03-2017

Skills

  • Appointment scheduling and customer communication
  • Payment processing and data entry
  • Attention to detail
  • Conflict resolution
  • Adaptability and coachability
  • Microsoftware proficiency

Languages

Spanish
Professional

Affiliations

  • Beach Cleanup Volunteer
  • Kindergarten Reading Volunteer
  • Spending time with my daughter

References

References available upon request.

Timeline

Associate Team Lead

HR Block
11.2024 - 04.2025

Office Assistant

DHL Supply Chain
10.2023 - 02.2024

Warehouse Clerk

PerTronix
09.2021 - 01.2023

Customer Service Representative

Whaleen Packaging
06.2021 - 08.2021

BDC Representative

Pacific Auto Center
09.2019 - 05.2021

Front Desk Receptionist

Fitness 19
12.2018 - 09.2019

High School Diploma -

Val Verde High

Similar Profiles

CREATE PROFILE