Alexis Armstrong

• Checked patient vitals such as blood pressure; heart rate; and oxygen levels.
• Managed medical records to ensure accuracy and confidentiality.
• Maintained cleanliness and organization of front office areas.
• Supported clinical staff by preparing examination rooms for patient visits.
• Trained new employees on office procedures and software systems.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Updated patient information and insurance details for accurate electronic medical records.
• Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Provided prompt, polite and professional in-person and telephone customer service.
• Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
• Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
• Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
• Assisted with keeping track of supplies. Informing the appropriate personnel for any ordering.
• Ordered office supplies.

• Assisted patients with daily living activities, ensuring comfort and safety.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness and organization of patient rooms and equipment.
• Collaborated with healthcare team to develop individualized care plans.
• Provided emotional support to patients and families during challenging times.
• Documented patient care activities accurately in electronic health records.
• Trained new staff on best practices for patient care protocols.

• Assisted with cooking and serving meals to patients.
• Took patients orders of their preferred meal.
• Kept track of specific dietary needs.

•Made food orders for customers.

•Kept track of stock. Informed appropriate person when items needed to be ordered.

•Took care of “back of house” tasks such as washing dishes and taking out trash.