Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Skillsandabilities
Personal Information
Timeline
Generic

Alexis Avery

Cincinnati,OH

Summary

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Caregiver

Central Parke assisted living and memory care
05.2023 - Current
  • I work in a memory care unit! I give showers, bed baths, oral care, hair care, activities of daily living, light cleaning of rooms
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Resident Assistant (RA)

Carriage Court of Kenwood Assisted Living and Memory Care
10.2019 - 03.2021
  • I give bed baths/showers, meal prep, hair care, nail care, laundry etc
  • I was a companion and engaged in activities with residents
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

Pcc representative

LasikPlus
04.2017 - 07.2019
  • I confirm patients appointments, reschedule appointments, book appointments, update patient files, reviewing patient files/applications, go over pricing and financing, provide patients with information about our company and procedures, and over all just trying to give our patients a great experience while trying to correct their vision
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

CNA/ Teacher aide

Trustaff
01.2018 - 04.2019
  • I worked as a CNA/teachers aide in Cincinnati public schools with children with either behavioral issues or disabilities! Helping children get the best experience at school with the extra 1 on 1 help!

Education

Certified Esthetician - Skin care

Aveda Institute
Cincinnati, OH
10.2024

High school or equivalent -

MCAULEY HIGH SCHOOL
05.2013

Skills

  • Phone Etiquette
  • Dementia care
  • Vital Signs
  • Word
  • Typing Skills (25 words a min)
  • Organizational Skills
  • Respectful and Compassionate
  • Time Management
  • Problem-Solving
  • Dependable and Responsible
  • Recordkeeping and documentation
  • Payment plan processing
  • Client Confidentiality
  • Customer Service
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Microsoft Excel
  • Appointment Scheduling
  • Documentation

Certification

  • CNA, 06/17
  • Home Health Aide, A valid HHA or CNA certification.
  • CPR/BLS, 12/19 to 12/22
  • First Aid Certification

Additionalinformation - Skillsandabilities

  • Word, Excel, computer skills
  • People person
  • Patience
  • Typing Skills
  • Cash register Skills
  • Listening Skills
  • Organizational Skills
  • Phone Etiquette
  • CNA Certified
  • Housekeeping
  • Packing
  • Warehouse work

Personal Information

Authorized To Work: US for any employer

Timeline

Caregiver

Central Parke assisted living and memory care
05.2023 - Current

Resident Assistant (RA)

Carriage Court of Kenwood Assisted Living and Memory Care
10.2019 - 03.2021

CNA/ Teacher aide

Trustaff
01.2018 - 04.2019

Pcc representative

LasikPlus
04.2017 - 07.2019

High school or equivalent -

MCAULEY HIGH SCHOOL

Certified Esthetician - Skin care

Aveda Institute

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Alexis Avery