Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Avery

Cincinnati,OH

Summary

Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Professional caregiver with strong background in providing compassionate and effective support. Proven ability to adapt to changing needs and collaborate with team members to achieve optimal results. Skilled in personal care, medication management, and patient advocacy. Reliable, empathetic, and focused on delivering high-quality care.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Caregiver

Central Parke assisted living and memory care
05.2023 - Current
  • I work in a memory care unit! I give showers, bed baths, oral care, hair care, activities of daily living, light cleaning of rooms
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

CNA

Right At Home Health Care
05.2022 - 09.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self confidence.
  • Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
  • Streamlined daily routines for clients with limited mobility by implementing efficient strategies customized to their specific abilities.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
  • Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.

Housekeeper

UC Health West Chester Hospital
02.2022 - 05.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Resident Assistant (RA)

Carriage Court of Kenwood Assisted Living and Memory Care
10.2019 - 03.2021
  • I give bed baths/showers, meal prep, hair care, nail care, laundry etc
  • I was a companion and engaged in activities with residents
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

Pcc representative

LasikPlus
04.2017 - 07.2019
  • I confirm patients appointments, reschedule appointments, book appointments, update patient files, reviewing patient files/applications, go over pricing and financing, provide patients with information about our company and procedures, and over all just trying to give our patients a great experience while trying to correct their vision
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

Education

LPN - Nursing

Hondros College of Nursing
West Chester, OH
01-2026

Certified Esthetician - Skin care

Aveda Institute
West Chester, OH
08-2022

High school or equivalent -

MCAULEY HIGH SCHOOL
05.2013

Skills

  • Daily living assistance
  • Housekeeping
  • Housekeeping tasks
  • Verbal and written communication skills
  • First aid and safety
  • Compassionate communication
  • Medical record-keeping
  • Documentation
  • Behavior redirection
  • Medical office administration
  • Community activities
  • Empathetic listening

Certification

  • CNA
  • Home Health Aide, A valid HHA or CNA certification.
  • CPR/BLS

Timeline

Caregiver

Central Parke assisted living and memory care
05.2023 - Current

CNA

Right At Home Health Care
05.2022 - 09.2024

Housekeeper

UC Health West Chester Hospital
02.2022 - 05.2022

Resident Assistant (RA)

Carriage Court of Kenwood Assisted Living and Memory Care
10.2019 - 03.2021

Pcc representative

LasikPlus
04.2017 - 07.2019

High school or equivalent -

MCAULEY HIGH SCHOOL

LPN - Nursing

Hondros College of Nursing

Certified Esthetician - Skin care

Aveda Institute

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