Alexis Aydelott
Uniondale,NY
Summary
Accomplished Senior Administrative Assistant at Carl C Burnett Funeral Home, adept in executive support and project coordination. Enhanced operational efficiency by streamlining procedures and mentoring staff. Proficient in Microsoft Office, with strong organizational skills and a detail-oriented approach, ensuring confidentiality and discretion. Improved team productivity by 20% through expert time management.
Experienced with managing complex administrative tasks and supporting senior executives. Utilizes organizational skills to streamline office operations and enhance productivity. Track record of effective communication and problem-solving to meet team objectives.
Knowledgeable Customer Service Administrator with background in managing office operations and supporting executive-level staff. Successfully coordinated schedules, handled correspondence, and organized meetings to enhance team productivity. Demonstrated organizational and communication skills while maintaining high level of confidentiality.
Dedicated Senior Administrative Assistant with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Carl C Burnett Funeral Home
03.2018 - Current
- Coordinated executive schedules, ensuring optimal time management and prioritization of key meetings.
- Streamlined office procedures, enhancing operational efficiency and reducing delays in project timelines.
- Managed correspondence and communications, facilitating clear information flow between departments and stakeholders.
- Developed comprehensive reports and presentations, assisting leadership in strategic decision-making processes.
- Trained and mentored junior administrative staff, fostering professional development and skill enhancement within the team.
- Implemented document management systems, improving data retrieval speed and accuracy across the organization.
- Organized company events and meetings, ensuring seamless execution from logistics to attendee engagement.
- Evaluated administrative processes regularly, identifying areas for improvement to enhance overall productivity and effectiveness.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Arranged business travel details for company employees per supervisor requirements.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
- Improved team productivity by effectively coordinating schedules, meetings, and travel arrangements for senior executives.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Managed sensitive information with utmost discretion to maintain confidentiality at all times.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.
- Coordinated seamless onboarding experiences for new hires to ensure they were properly equipped with the necessary tools to succeed in their roles from day one.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items.
- Coordinated office activities and public events.
- Managed electronic records database and handled all file requests.
- Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
- Acquired proper equipment, refreshments and supplies for meetings.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Coordinated trainings for new team members, overseeing onboarding details.
- Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Expertly coordinated logistics for functions both within and outside of organization.
Style Specialist
Target
10.2009 - 06.2024
- Developed personalized style solutions for clients, enhancing their wardrobe selections.
- Analyzed fashion trends to provide tailored recommendations and ensure customer satisfaction.
- Collaborated with teams to curate seasonal collections reflecting current market demands.
- Conducted one-on-one consultations, fostering strong client relationships through attentive service.
- Mentored junior staff on effective styling techniques and customer engagement strategies.
- Implemented inventory management systems to streamline product availability and presentation.
- Researched competitor offerings, identifying opportunities for differentiation in style services.
- Led training workshops focused on fashion knowledge and sales techniques for new employees.
- Enhanced store sales by creating visually appealing merchandise displays that showcased current trends and seasonal styles.
- Managed returns/exchanges efficiently while adhering to company policies-ensuring continued customer satisfaction.
- Assisted in inventory management, maintaining accurate records of stock levels and ensuring timely restocking of high-demand items.
- Participated in ongoing training seminars to stay updated on the latest fashion trends, retail strategies, and industry developments.
- Organized in-store events to promote new products and attract potential customers, increasing brand awareness and sales revenue.
- Aided customers in coordinating outfits for various occasions such as weddings or job interviews, ensuring a polished and confident appearance.
- Utilized social media platforms effectively to showcase new arrivals, special promotions, or upcoming events-driving increased foot traffic into the store.
- Developed client relationships for long-term loyalty through attentive service and understanding of individual style preferences.
- Leveraged strong product knowledge to answer questions confidently about materials used in clothing construction or care instructions for specific garments.
- Boosted customer engagement with expert knowledge on current fashion trends, brands, and product offerings.
- Improved client wardrobe options by offering versatile styling suggestions based on personal taste, body type, and budget constraints.
- Assisted in the training of new staff members, sharing best practices and proven techniques for achieving sales goals and delivering exceptional customer service.
- Facilitated sales transactions accurately, handling cash register operations and ensuring proper payment processing.
Customer Service Phone Representative
Private Free Publications
06.2009 - 10.2010
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed multi-line phone systems to handle incoming calls promptly and professionally.
- Trained new representatives on best practices for customer engagement and issue resolution.
- Collaborated with team to streamline communication processes, enhancing overall service delivery.
- Implemented feedback mechanisms to gather customer insights and improve service quality.
- Developed training materials for onboarding new staff, focusing on product knowledge and service protocols.
- Analyzed common customer issues to identify trends and propose solutions for process improvements.
- Led initiatives to enhance team productivity, fostering a positive work environment through mentoring and support.
- Promoted customer retention by providing exceptional service experiences that encouraged repeat business and positive word-of-mouth referrals.
PCA
Premier Home Health Care Services
07.2009 - 09.2010
- Provided personalized care and support to assist patients with daily living activities.
- Monitored patient health status and reported changes to healthcare professionals promptly.
- Developed and implemented individualized care plans based on patient needs and preferences.
- Trained and mentored new staff on best practices in patient care and safety protocols.
- Facilitated communication between patients, families, and healthcare teams to ensure continuity of care.
- Assisted in mobility and transportation of patients, ensuring comfort and safety during transitions.
- Maintained accurate documentation of patient progress, concerns, and interventions in electronic records.
- Enhanced patient well-being by organizing recreational activities tailored to individual interests.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
Customer Service Representative Lead
Filenes Basement
10.2008 - 10.2009
- Led team of customer service representatives, enhancing workflow and operational efficiency.
- Implemented training programs for new hires, improving onboarding process and performance standards.
- Resolved complex customer issues, ensuring high satisfaction rates through effective problem-solving strategies.
- Analyzed customer feedback to identify trends, facilitating improvements in service delivery protocols.
- Coordinated cross-departmental communication, streamlining processes and fostering collaboration among teams.
- Consistently met or exceeded performance metrics, leading to increased team success and recognition.
- Mentored junior staff, providing guidance on best practices in customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Home Health Care
Premier Home Health Care
Hempstead, NY07-2008
Mathematical Sciences
Roosevelt Junior Senior Highschool
Roosevelt, NY06-2003
Skills
- Executive support experience
- Project coordination expertise
- Expert time management
- Confidentiality and discretion
- High-level multitasking
- Human resources support
- Package routing
- Report development
- Strong organizational skills
- Detail-oriented approach
- Reception management
- Supervising staff
- Office administration
- Administrative support
- Client relations
Accomplishments
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Assisted management with the training of 8 new staff members.
- Increased office productivity 75% by implementing numerous process improvements.
- Recognized by customers and Staff & Owners for expedient and effective service.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Inventory Management - Managed inventory and office budgeting for supplies for busy office of
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Successfully resolved all customer issues in a timely manner .
Certification
- Certified PCA , Premeir Home Health Care - 30 Days Plus Training
Languages
English
Full Professional
Interests
- Volunteering
- Getting involved in local advocacy groups to promote positive change in the community
- Youth Development Programs
- Music
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Avid Reader
- Offering time and support to shelters for the homeless, women, and animals
- I enjoy helping others and giving back to the community
- Cooking
Timeline
Senior Administrative Assistant
Carl C Burnett Funeral Home
03.2018 - Current
Style Specialist
Target
10.2009 - 06.2024
PCA
Premier Home Health Care Services
07.2009 - 09.2010
Customer Service Phone Representative
Private Free Publications
06.2009 - 10.2010
Customer Service Representative Lead
Filenes Basement
10.2008 - 10.2009
Home Health Care
Premier Home Health Care
Mathematical Sciences
Roosevelt Junior Senior Highschool
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