Alexis Badillo
Gardena,CA
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
11
11
years of professional experience
Work History
Customer Service Manager /Sales Representative
Tv Liquidator
06.2020 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.
- Logged customer data into company CRM system to foster strong account management and rapport.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Third-Party Proposition Player
Pacific United Service Third Party Proposition, Player
01.2016 - 03.2020
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Patrolled assigned areas to verify players adherence to regulations and proper machine function.
- Maintained familiarity with games and with strategies or tricks used by cheaters.
- Explained game instructions and rules to customers.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
IT representative
CkwTech
06.2015 - 08.2015
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Assisted with updating technical support best practices for use by team.
- Promoted efficiency among departments with prompt resolution of system issues.
- Researched product and issue resolution tactics to address customer concerns.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
Mobile Sales Consultant
Best Buy
10.2013 - 01.2014
- Researched customer issues and determined which solutions would be most effective.
- Provided information about network policies, contract parameters and payment plans.
- Activated phones on networks such as [Network], [Network] and [Network].
- Selected correct products based on customer specifications and explained details and functionality of each.
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Answered questions from customers regarding products and services both by telephone and in-person.
- Identified opportunities to further business transactions via upselling and cross-selling.
- Monitored wireless sales space to establish familiarity with various carriers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Independent Contractor, Vector
Vector marketing
06.2013 - 08.2013
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer service/ Sales Representative
Coating Maniacs
01.2013 - 05.2013
- Marketing for this small business required me to go in search of customers and really promote the business through the internet and in the community
- I had to attend the clients and answer any questions they had, on top of that I would give them a tour of the facility and show hands on demonstrations
- It also required me to initiate and close deals with potential customers, by using various sales methods
- I would also seek out customers and contracts with other businesses in the area
- Other duties was to manage website and content
- Accomplishments Brought in several customers Closed multiple deals Advertised business
Intern
Health Begins
08.2012 - 01.2013
- The internship consisted in finding resources in the
- Los Angeles area that were potential health hazards that most people were not aware of such as: lead paint, fast food, Etc
- The job required me to be able to communicate in a professional manner with businesses doctors and everyday people to help find health hazards in Los Angeles
- It required for the interns to work in groups to reach a certain amount of businesses recorded every day
- I was also required to give a presentation at UCLA to doctors and medical students on the database that we had compiled together and explain its functions and potential benefits to the medical field
- Accomplishments
- Created an online database
- Recorded over 200 Resources
- Communicated with over 200 Business and
- Business owners
- Helped create a website used internationally by doctors
Education
Alliance Health Services Academy
Los Angeles, CA2013
No Degree - Astrophysics
El Camino College
Los Angeles, CASkills
- Scope Definition
- Schedule Management
- Project Management
- Issue Research
- Analytical Thinking
- Quantitative Skills
- Basic Math
- Friendly, Positive Attitude
- Self-Directed
- Attention to Detail
- Critical Thinking
- Computer Skills
Accomplishments
- Over 5 Million Dollars in Sales
- Supervised staff members.
- Project Development - Collaborated with Upper Management in the development of and launch of new Products.
- Collaborated with GSA contractors, government officials, and third party contractors to complete awarded GSA contracts
- Implemented Ticketing system to track , analyze , and resolve product issues.
- Developed / Launched new products
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager /Sales Representative
Tv Liquidator
06.2020 - Current
Third-Party Proposition Player
Pacific United Service Third Party Proposition, Player
01.2016 - 03.2020
IT representative
CkwTech
06.2015 - 08.2015
Mobile Sales Consultant
Best Buy
10.2013 - 01.2014
Independent Contractor, Vector
Vector marketing
06.2013 - 08.2013
Customer service/ Sales Representative
Coating Maniacs
01.2013 - 05.2013
Intern
Health Begins
08.2012 - 01.2013
Alliance Health Services Academy
No Degree - Astrophysics
El Camino College
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