Alexis Bailey
Summary
Customer service professional with extensive remote experience in high-volume call centers. Recognized for strong customer relationships and effectively navigating complex systems to enhance satisfaction. Demonstrates strong organizational skills, time management, and excellent communication abilities to ensure efficient workflow.
Overview
8
8
years of professional experience
Work History
Remote Seasonal Healthcare Customer Advocate
Concentrix
Louisiana
03.2025 - 10.2025
- Demonstrated a strong commitment to excellence through dedicated customer service.
- Assisted members in completing applications for health coverage through Access Health Connecticut, in compliance with ACA guidelines.
- Verified applicant information and guided individuals and families through plan options, eligibility requirements, and enrollment processes.
- Maintained confidential records, and ensured compliance with HIPAA regulations.
- Delivered high-quality customer service in a high-volume remote healthcare call center, resolving issues and answering questions regarding healthcare plans.
- Educated clients on health insurance terminology, financial assistance, and renewal procedures.
- Advanced critical thinking and problem-solving abilities to navigate challenging scenarios.
- Highly adaptable multitasker, thrived in fast-paced and evolving settings
Data Entry Clerk
AGH Enterprises, LLC
Baton Rouge
06.2023 - 02.2025
- Entered data accurately into databases and spreadsheets, ensuring integrity and accessibility.
- Maintained organized files for efficient retrieval and reference.
- Ability to work remotely.
- Reviewed documents for completeness and accuracy prior to entry.
- Created spreadsheets to monitor data entry progress and trends.
- Scanned documents into databases for secure storage and easy access.
- Demonstrated proficiency in Microsoft Office Suite to enhance productivity.
- Achieved typing speed of 40 words per minute or higher, promoting efficiency.
- Maintain accurate records of all transactions, communications, and property-related documentation.
Remote Customer Service Agent
WEX
Louisiana
10.2022 - 06.2023
- Created and maintained an organized, distraction-free home office to maximize productivity
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Met monthly customer service statistical goals and quality standards
- Utilized up to 5 systems, often multi-tasking with multiple systems on each phone call
- Delivered customer service and support to clients, ensuring their banking experience was satisfying
- Answered inbound calls, addressing a diverse range of customer inquiries and providing effective solutions
- Experience using Microsoft Teams, Citrix, Nice, Excel, PowerPoint, OneNote, Zoom, Genesys, Global protect
- Assisted with daily verification of online enrollments, ensuring accuracy
- Proactively identified and prevented fraudulent activities
- Comprehensive support for electronic banking services, resolving customer inquiries
- Provided expert technical support, troubleshooted and resolved issues to ensure system performance.
- Diagnosed and resolved common debit card issues, including card maintenance and functionality concerns
- Assisted customers with common online banking issues such as lockouts, password resets, navigating website, and browser issues
- Provided exceptional customer service to clients in fast-paced remote call center environment
Office Assistant
DA and Associates
Gibson
03.2018 - 10.2022
- Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook
- Followed all company and OSHA safety policies and procedures
- Weighed scrap while obtaining required information from customers and yard foreman for all transactions
- Greeted customers and provided excellent service while efficiently processing transactions as a cashier
- Answered inbound calls assisting customers with appointments
- Completed purchasing and shipping documents in appropriate company spreadsheets
- Created documents and data entry
- Performed a variety of office administration tasks
Education
Delgado Community College
New Orleans, LouisianaMorgan City High School
Morgan City, LouisianaSkills
- Customer service
- Medical terminology
- Technical troubleshooting
- Health insurance terminology
- Application processing
- HIPAA compliance
- Strong written and verbal communication
- Active listening
- Self-motivated
- Data entry
- Time management
- Remote inbound and outbound calls
- Detail-oriented
Timeline
Remote Seasonal Healthcare Customer Advocate
Concentrix
03.2025 - 10.2025
Data Entry Clerk
AGH Enterprises, LLC
06.2023 - 02.2025
Remote Customer Service Agent
WEX
10.2022 - 06.2023
Office Assistant
DA and Associates
03.2018 - 10.2022
Delgado Community College
Morgan City High School