Alexis Baker
Mount Airy,NC
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in support and assistance industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Warehouse Clerk
Hanesbrands
Rural Hall, NC
04.2023 - 09.2023
- Identified, counted and verified stock items.
- Determined shipping methods, routes or rates for materials to be shipped.
- Prepared inventory for shipment by attaching tags and labels.
- Verified received goods by comparing with purchase orders.
- Computed shipping, storage or demurrage charges using computer or price list.
- Managed all shipping documents such as bills of lading, packing slips, invoices.
- Processed returns from customers and suppliers efficiently and accurately.
- Verified accuracy of incoming and outgoing shipments against packing lists and purchase orders.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Monitored merchandise received and shipped from facility in computer system.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Updated existing records with new information as needed.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Received, stored and shipped goods and materials.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Provided general administrative support when necessary including filing paperwork, answering phones.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Maintained business operations by communicating with coworkers and managers.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
Customer Service Representative
Circle K Convenience Store
Coolidge, AZ
01.2020 - 01.2021
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Consulted with customers to resolve service and billing issues.
- Improved customer service wait times to mitigate complaints.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected deposits or payments and arranged for billing.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Wendys Fast Food
Pilot Mountain, NC
03.2018 - 10.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Developed strong relationships with customers by providing personalized assistance and support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Representative
McDonald's
Pilot Mountain, NC
12.2016 - 03.2017
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Improved customer service wait times to mitigate complaints.
Education
Bachelor of Administrative Studies - Business Administration
Strayer University
Washington, DC09-2028
GED -
Surry Community College
Dobson, NC12-2021
Skills
- OSHA Regulations
- Team Collaboration
- Product Organization
- Workplace Organization
- Sending Shipments
- Log Updates
- File Management
- Document Management
- Shipping
- Shipment Coordination
- Receiving Orders
- Paperwork Processing
- Shipment Verification
- Time Management
- Prioritization
- Problem-Solving Abilities
- Positive and Professional
- Professional Telephone Demeanor
- Customer Relations
- Active Listening
Timeline
Warehouse Clerk
Hanesbrands
04.2023 - 09.2023
Customer Service Representative
Circle K Convenience Store
01.2020 - 01.2021
Customer Service Representative
Wendys Fast Food
03.2018 - 10.2018
Customer Service Representative
McDonald's
12.2016 - 03.2017
Bachelor of Administrative Studies - Business Administration
Strayer University
GED -
Surry Community College