Alexis Baker
Tupelo,Ms
Summary
I am well organized, detail oriented, critical thinker. I’m adaptable to working in any kind of professional environment, be it in a team setting or independently. I feel that cultivating an environment where everyone feels heard is the single best way to make sure everyone’s skillset can be both illuminated and utilized in a way that benefits everyone. I am eager to show my skills and show what I can do for the company.
Overview
9
9
years of professional experience
Work History
DISPATCHER | CALLTAKER
lee county e-911
11.2022 - Current
- Answer emergency calls for 100k+ citizens, dispatch responders, and provide critical instructions.
- Maintain composure in high-stress situations using PROQA protocols, ensuring caller safety.
- Utilize GIS mapping software for accurate location tracking and efficient response coordination.
- Deliver lifesaving post-dispatch instructions, including CPR and Narcan administration.
- Facilitate effective communication and timely response, enhancing public safety.
CUSTOMER SERVICE REP
Waste Manageament
04.2021 - 04.2022
- Handled customer inquiries efficiently, resolving billing and payment issues promptly.
- Processed payments and scheduled property pickups using remote software.
- Created tickets for damage replacements, ensuring timely resolution of complaints.
APEX OPERATOR
cooper tire
04.2019 - 04.2021
- Conducted routine equipment maintenance, ensuring operational efficiency and reducing downtime.
- Inspected machinery to uphold quality standards and prevent production delays.
- Identified and resolved equipment finish discrepancies, enhancing product quality.
- Trained new hires on operational procedures, improving team competency.
- Managed inventory to maintain optimal stock levels and support continuous production.
ADMINISTRATIVE ASSISTANT
AFLAC
06.2016 - 08.2017
- Scheduled company meetings and client appointments, ensuring efficient time management.
- Handled multiline phone system calls, improving response time and customer satisfaction.
- Led project planning in a team setting, achieving project milestones on schedule.
- Greeted customers and managed inquiries, enhancing customer service experience.
- Maintained an intricate filing system, streamlining document retrieval and organization.
BEAD STACKER
Swift Staffing
06.2015 - 06.2016
- Managed inventory, ensuring accurate placement and containerization for efficient workflow.
- Operated machinery with a strong focus on safety and performed daily maintenance checks.
- Accurately entered and organized paperwork and tickets, maintaining data integrity.
- Manually input data into computerized systems, ensuring precision and reliability.
Education
High School Diploma -
Houlka Attendance Center
Houlka, MS05.2015
Skills
- Time Management
- Conflict Resolution
- Proficient Communication
- Data Entry
- Proficient Customer Service
- Microsoft Office
- Attention to Detail
- Computer Literate
- Clerical Experience
- Quick Books
- Ability to work independently and as part of the team
- 60 wpm
Timeline
DISPATCHER | CALLTAKER
lee county e-911
11.2022 - Current
CUSTOMER SERVICE REP
Waste Manageament
04.2021 - 04.2022
APEX OPERATOR
cooper tire
04.2019 - 04.2021
ADMINISTRATIVE ASSISTANT
AFLAC
06.2016 - 08.2017
BEAD STACKER
Swift Staffing
06.2015 - 06.2016
High School Diploma -
Houlka Attendance Center