Alexis Barber
Winter Park,FL
Summary
Customer-focused professional with over seven years of experience in dispatch operations, customer service, and retail management. Proven track record in team leadership, conflict resolution, and improving operational efficiency. Skilled in Microsoft Office Suite, time management, and building customer loyalty in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Primary Dispatcher
Elite Steam Inc
, FL
12.2024 - Current
- Consult with residential and commercial clients to recommend appropriate carpet solutions based on their needs, budget, and space requirements.
- Maintain product knowledge of various carpet materials, textures, and maintenance requirements.
- Provide after-sales support, addressing client concerns, and ensuring long-term client relationships.
- Scheduling to optimize service efficiency.
- Train and supervise installation teams, ensuring compliance with company quality standards.
- Track project budgets, costs, and client satisfaction metrics.
Dispatcher/Administrator
Makotek
06.2017 - 12.2024
- Lead and supervise more than 60+ office employees, ensuring that daily and weekly targets are consistently achieved.
- Streamline processes to increase customer loyalty and employee efficiency by over 20%.
- Manage billing, payment collections, and work order verification to improve profitability.
- Identify opportunities for operational improvement to enhance both the customer experience and internal workflow.
- Foster strong partnerships through proactive communication, and a commitment to service excellence.
Sales Associate
7Eleven
Winter Park
06.2020 - 09.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices, and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color, or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
- Maintained the cleanliness of the store environment, including floors, windows, and displays.
- Developed trusting relationships with customers by making personal connections.
- Stocked shelves, supplies, and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips, and balancing drawers.
Education
Associate of Science - Business Administration And Management
Seminole State College of Florida
Sanford, FL09-2027
High School Graduate -
Oakcrest High School
New Jersey06.2016
Skills
- Customer service
- Adaptability
- Microsoft Suite (Word, Excel, PowerPoint, Outlook)
- Customer communication
- Team leadership and training
- Collaboration
- Organizational skills
- Time management
- Problem solving
- Multitasking and organization
- Decision making
- Verbal and written communication
- Conflict resolution
Languages
English
Timeline
Primary Dispatcher
Elite Steam Inc
12.2024 - Current
Sales Associate
7Eleven
06.2020 - 09.2023
Dispatcher/Administrator
Makotek
06.2017 - 12.2024
Associate of Science - Business Administration And Management
Seminole State College of Florida
High School Graduate -
Oakcrest High School
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