Alexis Barrera
Ogden,UT
Summary
Proven to enhance customer satisfaction through exceptional service and food safety practices, I leveraged skills in guest engagement and allergy awareness at the Lodge at North Ogden. My dedication to maintaining high standards of cleanliness and order accuracy significantly contributed to a positive dining experience, showcasing a strong work ethic and relationship management abilities. Motivated worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dependable worker successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
the Lodge at North Ogden
08.2022 - Current
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Student Custodian
Lincoln Elementary
09.2022 - 02.2023
- Reported vandalism or other damage to property to supervisor.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
Landscape Worker
Self Employed
03.2018 - 02.2023
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
- Handled hedge, bush, and shrub trimming.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Transferred materials to designated areas using hand trucks, electric carts, and wheelbarrows.
- Mowed lawns using self-propelled and riding mowers.
- Maintained grounds by trimming, weeding, and general clean-up.
- Collected and removed debris at job sites.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Edged and mowed lawns, flowerbeds and landscape features.
Education
High School Diploma -
Weber High School
Ogden, UT05.2026
Skills
- Food Running
- Food inspection
- Table Bussing
- Guest Engagement
- Daily specials memorization
- Food Delivery
- Order delivery practices
- Supply Restocking
- Safe Food Handling
- Beverage Preparation
- Food safety understanding
- Allergy awareness
- Menu Memorization
- Food and beverage pairings
- Strong Work Ethic
- Food safety practices
- Food station setup
- Relationship Management
- Performance Improvement
- Professional Appearance
- Order Accuracy
- Menu presentation
- Table setting knowledge
- Dining area maintenance
- Exceptional customer service
Languages
Spanish
Native or Bilingual
Timeline
Student Custodian
Lincoln Elementary
09.2022 - 02.2023
Server
the Lodge at North Ogden
08.2022 - Current
Landscape Worker
Self Employed
03.2018 - 02.2023
High School Diploma -
Weber High School
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