Alexis Bassham
Nashville,TN
Summary
Proven leader with a track record of enhancing school culture at Metro Public School through innovative program management and strong team collaboration. Excelled in creating inclusive environments and improving customer satisfaction at Automated Health Systems Inc. by leveraging exceptional communication skills and database management knowledge. Achieved consistent results by prioritizing accuracy and efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Dean of Culture
Metro Public School
06.2018 - 06.2021
- Coordinated character education lessons across grade levels to instill universal values such as respect, empathy, responsibility, integrity, perseverance, self-discipline throughout the student body.
- Developed a system for tracking student behavior patterns, identifying areas of concern and implementing targeted interventions.
- Developed a positive learning environment through the establishment of clear expectations and guidelines for student behavior.
- Served as a liaison between administration, faculty, parents, and students to address concerns related to discipline and school climate.
- Collaborated with faculty to design curriculum promoting cultural awareness and respect among students.
- Enhanced school culture by implementing initiatives focused on diversity, equity, and inclusion.
- Organized school-wide events celebrating various cultures, fostering cross-cultural understanding and appreciation.
Customer Service Call Center Representative
Automated Health Systems Inc.
01.2015 - 06.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved accounting, service and delivery concerns.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Executive Administrative Coordinator
LabCorp
05.2013 - 12.2015
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Safeguarded confidential information through meticulous record management practices and secure storage solutions.
- Ensured compliance with industry regulations through diligent tracking of licenses, certifications, permits required for continued operations.
- Coordinated large-scale events such as conferences, trade shows, and company retreats to enhance brand visibility and promote networking opportunities.
- Promoted a positive image of the organization by representing executives at industry events, networking functions, and community engagements.
- Assisted in the development of marketing materials to support sales efforts, driving revenue growth.
- Maintained inventory of office supplies and placed orders.
Data Entry Clerk
Bold Busniess
06.2010 - 02.2013
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
Education
No Degree - Nursing
Galen College of Nursing
Nashville, TN06.2026
Bachelor of Arts - Theater Arts
Alabama State University
Montgomery, AL05.2016
Skills
- Program Management
- Customer Service
- Time Management
- Fast Typing Speed
- Database management knowledge
- Strong computer skills
- Problem-solving abilities
- Team Collaboration
- Written and Verbal Communication
- Multitasking efficiency
- Healthcare Industry Knowledge
- Accuracy and Attention to Detail
- Microsoft Excel
Timeline
Dean of Culture
Metro Public School
06.2018 - 06.2021
Customer Service Call Center Representative
Automated Health Systems Inc.
01.2015 - 06.2018
Executive Administrative Coordinator
LabCorp
05.2013 - 12.2015
Data Entry Clerk
Bold Busniess
06.2010 - 02.2013
No Degree - Nursing
Galen College of Nursing
Bachelor of Arts - Theater Arts
Alabama State University
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