Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Bayard

Wilmington,DE

Summary

Compassionate and dedicated professional with experience in customer-facing roles and a strong passion for mental health and family support services. Skilled in building positive relationships, de-escalating challenging situations, and providing empathetic assistance to diverse populations. Currently pursuing a degree in Psychology, with the goal of becoming a licensed psychologist. Excels in team environments and thrives in roles where care, communication, and problem-solving make a meaningful impact.

Overview

9
9
years of professional experience

Work History

Check Fraud Analyst

Bank of America
12.2022 - Current
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
  • Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
  • Facilitated information sharing among team members through regular meetings and discussions, fostering a collaborative work environment focused on continuous improvement.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

Estate Servicing

Bank of America
01.2022 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Developed strong rapport with clients by demonstrating empathy and understanding during challenging circumstances.
  • Managed high-stress situations calmly, defusing tense conversations with empathy and professionalism.
  • Resolved customer complaints promptly, demonstrating empathy and understanding in addressing their concerns.

Collection Recovery Estate

Bank of America
12.2020 - 01.2022
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Exhibited strong working knowledge of economic and financial planning principles, estate planning and financial markets.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Communicate with Attorney's and estate representatives to collect on deceased clients accounts.
  • Maintain a warm, trauma-informed and respectful approach to all interactions
  • Collect on deceased credit card accounts


Collections

Bank of America
07.2019 - 12.2020
  • Enhanced team performance by providing ongoing training and support to Collections Specialists.
  • Mitigated risk by conducting thorough evaluations of debtor solvency before initiating collections actions.
  • Received positive industry reviews for consistently producing creative and culturally resonant ethnic wear collections.
  • Streamlined communication between billing and collections departments to expedite payment processing timescales effectively.
  • Managed financial transactions including fee collections, disbursements, and record-keeping with accuracy and integrity.

Student Loan Collector

Navient Solutions
06.2017 - 06.2019
  • Reduced delinquency rates by implementing effective communication strategies and payment plans tailored to individual borrowers.
  • Collaborated with cross-functional teams to develop strategies for addressing high-risk accounts, promoting a proactive approach to loan recovery efforts.
  • Collaborated with a team of collectors to achieve monthly targets, sharing best practices and learning from others'' experiences.
  • Streamlined the collection process for increased efficiency with thorough documentation of all interactions and negotiations.
  • Enhanced borrower relationships through empathetic listening and providing relevant information on available repayment options.
  • Maintained detailed records of borrower interactions, ensuring accurate documentation and seamless handoffs between team members for optimal collection outcomes.
  • Maintained compliance with federal regulations, ensuring accurate reporting of collection activities and adherence to privacy standards.
  • Conducted comprehensive account reviews to identify potential issues or discrepancies before contacting borrowers about overdue payments.

Camp Director

New Castle County Parks And Recreation
06.2016 - 08.2016
  • Oversaw team of counselors and support team members.
  • Recruited high-quality personnel by promoting a positive workplace culture, resulting in a skilled and dedicated team of counselors and support staff.
  • Hired, disciplined and managed [Number] camp staff members.
  • Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
  • Developed and directed programs suitable for children between ages of 6 and 12.
  • Safeguarded campers, providing general first aid and distributing medication to children as directed.
  • Planned weekly camp program schedules for sports, field trips and arts and crafts activities.
  • Maintained camper files, properly storing and maintaining personal information.
  • Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
  • Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
  • Recorded attendance and contacted parents regarding absent campers.
  • Complied with state licensing requirements under direction of program manager.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.

Education

Bachelor of Science - Psychology

Wilmington University
New Castle, DE
05-2028

Medical Assisting

Howard High School Of Technology
Wilmington, DE
05-2013

Skills

  • Data analysis
  • Fraud prevention
  • Fraud detection
  • Dispute resolution
  • Effective communication
  • Verbal and written communication
  • Banking operations
  • Relationship building
  • Teamwork
  • Problem-solving
  • Time management
  • Reliability
  • Decision-making
  • Active listening
  • Detail-oriented
  • Investigation techniques

Timeline

Check Fraud Analyst

Bank of America
12.2022 - Current

Estate Servicing

Bank of America
01.2022 - 12.2022

Collection Recovery Estate

Bank of America
12.2020 - 01.2022

Collections

Bank of America
07.2019 - 12.2020

Student Loan Collector

Navient Solutions
06.2017 - 06.2019

Camp Director

New Castle County Parks And Recreation
06.2016 - 08.2016

Bachelor of Science - Psychology

Wilmington University

Medical Assisting

Howard High School Of Technology

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