ALEXIS BEASLEY
Orlando,FL
Summary
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and product knowledgement. Skilled in coordinating documentation and handling payments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
OptumRX
09.2021 - 08.2023
- Answered 20+ calls daily (Inbound, Outbound) in a fast paced environment
- Sent out medication to correct address.
- Accurately inputted all patient and insurance information into company's computer system using Rx claims
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Observed strict procedures to protect sensitive patient information, including medical records and payment data.
- Reviewed 20+ patient cases per week and verified insurance coverage information.
Customer Service Cashier
Circle K Corp.
11.2019 - 07.2021
- Counted cash in register drawer at beginning and end of shift.
- Requested official identification for credit and check purchases and verified details, consistently meeting strict legal standards of underage sales.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Handled approximately 50 + daily credit and cash transactions for customers with accuracy and speed.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Used POS system to enter orders, process payments, and issue receipts.
Education
Medical Assistant
Everest University
Orlando Florida High School Diploma -
Edgewater High School
Orlando, FL06.2009
Skills
- Excellent customer service
- Data Entry
- Inbound and Outbound Calling
- Credit card processing
- Complaint resolution
- Professional telephone demeanor
- Multi-line phone talent
- Creative problem solving
- Money handling abilities
- Stocking and replenishing
- POS systems expert
- Customer assistance
- Cleanliness
- Great written and verbal communication skills
- Product knowledge
- Computer proficiency
- Multi-tasking ability
- Time management skills
- Fast learner
- Active listening skills
Timeline
Customer Service Representative
OptumRX
09.2021 - 08.2023
Customer Service Cashier
Circle K Corp.
11.2019 - 07.2021
Medical Assistant
Everest University
High School Diploma -
Edgewater High School