Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Beattie

Schertz,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Tutor

Mindrise Learning
Remote, TX
01.2023 - Current
  • Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
  • Attended training sessions, enhancing tutoring practices and techniques.
  • Built student self-confidence by working through stages of ELA concepts and using positive reinforcement techniques.
  • Monitored student performance on assignments and assessments throughout the year.
  • Utilized listening and questioning strategies to diagnose student needs and monitor progress.
  • Demonstrated various teaching techniques to engage students in the learning process.
  • Utilized positive reinforcement techniques to encourage and motivate students.
  • Encouraged students to ask questions about topics they did not understand.
  • Motivated students using feedback and encouragement.

Graphic Design Intern

Sports Excitement
Remote
05.2022 - 04.2023
  • Collaborated with others to discuss new opportunities.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Reviewed final layouts, making improvements and suggestions as needed.
  • Collaborated with internal teams on project briefs to ensure timely delivery of projects within budget constraints.
  • Prepared presentations for stakeholders showcasing deliverables from design team members.
  • Attended meetings with team members and stakeholders to discuss progress on projects.
  • Maintained company archive of collateral, previous project images or photos.
  • Participated in brainstorming sessions with designers and developers regarding innovative ideas for upcoming projects.
  • Created design concepts and sample layouts using knowledge of layout and design principles.
  • Reviewed project requirements with stakeholders prior to starting any design work.
  • Researched graphics software to speed and improve job production.
  • Used job-related computer software to generate new images.
  • Generated computer graphics and page-layout software, graphic elements and photography.
  • Fostered relationships with retail clients through effective communication, negotiation and collaboration.
  • Planned and completed group projects, working smoothly with others.
  • Recognized by management for providing exceptional customer service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Identified opportunities for process improvements, implementing changes when required.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Analyzed data from various sources to identify trends or patterns in customer behavior.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Organized regular meetings with all stakeholders to ensure clear communication between departments.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Determined consumer needs to provide products and services appealing to larger market.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Maintained accurate records of employee attendance and task completion times.
  • Delegated daily tasks to team members to optimize group productivity.

Graphic Design Intern

4Thelove
Remote
11.2022 - 02.2023
  • Produced projects for advertising and informational purposes.
  • Used job-related computer software to generate new images.
  • Designed graphics for websites, brochures, posters and other marketing materials using Adobe Creative Suite applications such as InDesign, Photoshop and Illustrator.
  • Prepared rough sketches of product concepts, discussed with clients and made necessary changes.
  • Worked closely with the marketing team on content creation including logo designs, email campaigns, social media posts.
  • Studied photographs and other graphics to plan materials, products, or services.
  • Generated digital image files for use in digital and traditional printing.
  • Reviewed project requirements with stakeholders prior to starting any design work.
  • Edited and proofread documents before being published online or sent to print.
  • Attended meetings with clients and stakeholders to discuss progress on projects.
  • Reviewed final layouts, making improvements and suggestions as needed.
  • Determined size and layout of copy material and selected styles and size of fonts.

Customer Service/Support Associate

ACA Construction
Philadelphia, PA
06.2010 - 09.2014
  • Maintained positive working relationship with fellow staff and management.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Maintained audit trail and statistical records of problems and conditions reported by client.
  • Assisted customers with product information, pricing, availability, order status, returns and exchanges and other related topics.
  • Adhered strictly to company's policies and procedures when interacting with customers.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Implemented changes requested by customers within established parameters.
  • Followed up with customers on pending appointments and inquiries to ensure satisfaction.
  • Identified potential issues that could lead to customer dissatisfaction or lost sales opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Suggested improvements for existing processes and systems used by the organization.
  • Performed administrative tasks such as filing documents, updating databases, preparing invoices.
  • Assisted colleagues during peak periods or when workload was high.

Education

Bachelor of Science - Graphic Design

The Los Angeles Film School
Los Angeles, CA
12-2021

Skills

  • Rapport Building
  • Problem-Solving Skills
  • Positive and Professional
  • Creative Thinking
  • High-Energy Attitude
  • Critical Thinking
  • Computer Proficiency
  • Customer Service
  • Image Manipulation
  • Dependable and Cooperative
  • Adaptability and Flexibility
  • Relationship Building
  • Attention to Detail
  • Teamwork and Collaboration
  • Self-Driven and Motivated
  • Interpersonal Communication
  • Effective Communication
  • Team Collaboration

Timeline

Tutor

Mindrise Learning
01.2023 - Current

Graphic Design Intern

4Thelove
11.2022 - 02.2023

Graphic Design Intern

Sports Excitement
05.2022 - 04.2023

Customer Service/Support Associate

ACA Construction
06.2010 - 09.2014

Bachelor of Science - Graphic Design

The Los Angeles Film School

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Alexis Beattie