Alexis Becker
Dallas,TX
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Thrift Books
Dallas, TX
08.2023 - 08.2024
- Gathered customer feedback through surveys and used the data to improve customer service.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Answered inbound calls, chats and emails to facilitate customer service.
Patient Care Coordinator
United Healthcare
Dallas, TX
11.2021 - 08.2024
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Screened patients for eligibility for state, local and federal assistance programs.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Stayed current on community-based resources and services useful to patients.
- Provided compassionate support to patients and their families.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Sr. Guest Relations
Target
Dallas , TX
12.2019 - 11.2021
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted testing of software and systems to ensure quality and reliability.
- Worked effectively in team environments to make the workplace more productive.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
High School Diploma -
Amphitheater
Tucson AZ05-2009
Some College (No Degree) - Software Engineering
Dallas College
Dallas, TXSkills
- Scheduling
- Account updating
- Complaint resolution
- Hospitality and accommodation
- Python
- Python coding
- Analytical
- Customer service
Timeline
Customer Service Representative
Thrift Books
08.2023 - 08.2024
Patient Care Coordinator
United Healthcare
11.2021 - 08.2024
Sr. Guest Relations
Target
12.2019 - 11.2021
High School Diploma -
Amphitheater
Some College (No Degree) - Software Engineering
Dallas College
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