Alexis Bell
Irving,TX
Summary
Customer service professional with 7 years of experience delivering exceptional service and building strong customer relationships. Skilled in communication, multi-tasking, and maintaining customer satisfaction in fast-paced environments. Proficient in switchboard operations, word processing, and providing empathetic support. Goal-oriented team player with a clear, professional telephone presence and a commitment to enhancing the customer experience.
Overview
8
8
years of professional experience
Work History
Service Operations Professional - HEDIS Outreach Department
CVS Health
10.2023 - Current
- Conduct outreach to medical professionals to verify, screen, and update critical data for HEDIS compliance
- Manage large volumes of data entry with a focus on accuracy and attention to detail in medical records
- Ensure HIPAA compliance by maintaining strict confidentiality of patient and provider information
- Collaborate with internal teams to handle benefit inquiries and streamline outreach workflows
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Insurance Concierge
AWL
05.2020 - 10.2021
- Advised prospective clients on insurance policies tailored to individual needs
- Managed high volumes of customer interactions with professionalism and attention to detail
- Maintained and updated client accounts using call management databases
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Lead Cashier
Chick-Fil-A
04.2019 - 01.2020
- Resolved customer disputes to ensure satisfaction and repeat business
- Managed inventory and coordinated employee schedules to meet business needs
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Supervisor/Cashier
Cowboy Chicken
02.2018 - 04.2019
- Investigated and resolved customer complaints, improving satisfaction scores
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with management on employee performance improvement strategies
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Cashier
Chick-Fil-A
07.2016 - 09.2017
- Delivered friendly service while maintaining proper sanitation standards
- Promoted menu items to boost sales and improve the dining experience
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science -
Tarleton State University
04.2026
Associate of Arts - Criminal Justice
Dallas College
Irving, TX05.2023
High School Diploma -
Grapevine Faith Christian School
Grapevine, TX05.2018
Skills
- Data Entry
- Medical Records Management
- HIPAA Compliance
- Microsoft Office Suite
- Call Management
- Documentation
- Critical Thinking
- Problem Solving
- Training
- Mentoring
- Scheduling and planning
- Staff training and development
Additional Information
Authorized to work for any US employer.
Timeline
Service Operations Professional - HEDIS Outreach Department
CVS Health
10.2023 - Current
Insurance Concierge
AWL
05.2020 - 10.2021
Lead Cashier
Chick-Fil-A
04.2019 - 01.2020
Supervisor/Cashier
Cowboy Chicken
02.2018 - 04.2019
Cashier
Chick-Fil-A
07.2016 - 09.2017
Bachelor of Science -
Tarleton State University
Associate of Arts - Criminal Justice
Dallas College
High School Diploma -
Grapevine Faith Christian School