Alexis Benevides
New Britain,CT
Summary
Efficient in managing customer inquiries and resolving issues to enhance satisfaction levels. Strong problem-solving skills contribute to operational efficiency and data accuracy. Committed to delivering exceptional service while adapting to fast-paced environments.
Overview
9
9
years of professional experience
Work History
Senior Customer Care Specialist
Travelers Insurance
Windsor, CT
03.2023 - Current
- Demonstrated excellent verbal communication skills when interacting with customers over the phone and via chat channel for multiple lines of business.
- Maintained accuracy in documenting claim information during claim intake and notating claim details.
- Consistently met average handling times, real time adherence goals, and other metrics related to performance goals.
- Adapted easily to changes in work environment as well as new technologies used for improving operations efficiency.
- Utilized problem-solving skills to investigate customers' technical issues related to MyTravelers during registration or when logging into their accounts.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Assisted fellow colleagues with workflow related questions as a member of the Subject Matter Expert team.
Supervisor
Price Chopper Supermarkets
Storrs, CT
07.2017 - 09.2021
- Demonstrated excellent customer service skills by addressing customer inquiries, resolving complaints and providing product information.
- Facilitated conversations with customers to identify needs, resolve issues, and provide product information.
- Assisted customers with inquiries regarding product availability, prices and special orders.
- Built rapport with customers, managers, and customer service team members to foster a collaborative work environment.
- Handled transactions at cash register, including processing payments, returns, and exchanges for customers.
- Evaluated and authenticated returns, exchanges and voids.
- Communicated special promotions, loyalty programs, and discounts to enhance customer engagement.
- Trained new cashiers in the use of cash registers and processing payments.
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, CONCENTRATION IN MANAGEMENT
Eastern Connecticut State University
CT12-2022
ASSOCIATE'S DEGREE - ACCOUNTING AND BUSINESS ADMINISTRATION
Manchester Community College
CT01-2021
Skills
- Customer service and support
- Technical troubleshooting
- Problem solving
- Performance metrics
- Inquiry resolution
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Active listening
- Data entry
- Reliability
Timeline
Senior Customer Care Specialist
Travelers Insurance
03.2023 - Current
Supervisor
Price Chopper Supermarkets
07.2017 - 09.2021
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, CONCENTRATION IN MANAGEMENT
Eastern Connecticut State University
ASSOCIATE'S DEGREE - ACCOUNTING AND BUSINESS ADMINISTRATION
Manchester Community College