Alexis Benion
Macon,GA
Summary
Decisive Human Resources Representative that performs highly responsible personnel management duties requiring advanced personnel skills and techniques in major functional areas of HR. Establishes and maintains effective working relationships with various operating units to effectively accomplish maintaining employee records, benefits and management development and training tasks. Consistently exercises initiative and independent judgment and skilled at building and managing interpersonal relationships at all levels to objectively support employees through complex, difficult, and emotional issues.
Overview
6
6
years of professional experience
Work History
Human Resources Representative
Barnes & Noble
02.2022 - Current
- Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, Leaves of Absence and employee assistance.
- Maintained accurate personnel records, safeguarding confidential information while keeping it up to date.
- Skilled at working independently and collaboratively in team environments.
- Work well in team settings, providing support and guidance.
Cluster Commerical Support
Barnes & Noble
10.2020 - 02.2022
- Review daily book sales and trends to determine replenishment strategy and place orders.
- Work in conjunction with store management teams and Area Manager to identify needs and ensure achievement of sales goals, discuss local trends and area of opportunity, and build strong assortments based on local and national trends.
- Provide exceptional service on the sales floor in conversations with customers.
- Monitor and discuss varying reports, including Merchandise Sales Reports, to leverage categories and sales in cluster stores.
- Proven flexibility and autonomy in day-to-day duties.
Children's Lead
Barnes & Noble
06.2019 - 10.2020
- Responsible for receiving and merchandising titles in children's department.
- Work in conjunction with store management and area manager for continued success of department through merchandising changes, district and corporate-wide initiatives and store specialized decisions.
- Assisted in many capacities on the sales floor as needed including Customer Service and Manager on Duty roles.
- Proven ability to deal with a varying demographic of customers.
- Responsible for using "Bookmaster", a corporate-wide system that contains information about carried materials, what is currently in stock, and has ability to order into store or ship to home materials for customers.
- Led store and company-wide initiatives for sales floor and Children's department.
- Responsible for social media accounts and posts on upcoming community events.
Bookseller
Barnes & Noble
11.2018 - 06.2019
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Responsible for receiving, tracking and filling customer orders.
- Responsible for using "Bookmaster", a corporate-wide system that contains information about carried materials, what is currently in stock, and has ability to order into store or ship to home materials for customers.
Telephone Claims Representative
GEICO
07.2018 - 11.2018
- Managed a high volume of incoming calls daily, prioritizing tasks efficiently to ensure timely resolution of all cases.
- Reduced company costs by identifying fraudulent claims through thorough investigation and accurate assessments.
- Enhanced customer satisfaction by promptly and accurately addressing insurance claims over the phone.
- Negotiated fair settlements for both parties involved in the claim while keeping the company''s financial interests aligned.
- Responsible for setting up multiple appointments for inspections rental vehicles for customers filing through GEICO.
- Communicated with other insurance companies, nationwide, associated to the claims to provide the best service to the customers.
Education
Master of Arts - Industrial And Organizational Psychology
Wesleyan College
Macon, GA12.2021
Bachelor of Arts - Psychology And Religious Studies
Wesleyan College
Macon, GA05.2018
Skills
- HR policies and procedures
- Onboarding process
- HRIS Systems
- Employee Relations
- Attention to Detail
- Customer Service
- Decision-Making
- Adaptable and Flexible
- Multitasking Abilities
- Organizational Skills
- Complaint Handling
- Policy understanding
Timeline
Human Resources Representative
Barnes & Noble
02.2022 - Current
Cluster Commerical Support
Barnes & Noble
10.2020 - 02.2022
Children's Lead
Barnes & Noble
06.2019 - 10.2020
Bookseller
Barnes & Noble
11.2018 - 06.2019
Telephone Claims Representative
GEICO
07.2018 - 11.2018
Master of Arts - Industrial And Organizational Psychology
Wesleyan College
Bachelor of Arts - Psychology And Religious Studies
Wesleyan College
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