Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis Benton

Baltimore,MD

Summary

Knowledgeable and dedicated customer service professional with an extensive experience . Solid team player with an outgoing, positive demeanor and proven multitasking abilities. Motivated to maintain customer satisfaction and contribute to company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Call Center Representative

VA Medical Center
12.2020 - Current
  • Promotes positive work environment through effective communication with colleagues and supervisors.
  • Managed over 60 telephone calls daily, while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Unit Secretary

Sheppard Pratt Hospital
01.2016 - 11.2020
  • Maintained rapport with physicians, nurses and other healthcare personnel.
  • Supported hospital compliance efforts by adhering to privacy policies and HIPPA regulations when handling sensitive patient information.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Answered over 30 telephone calls and messages for 1-2 physicians daily, scheduling appointments, and handling patient inquiries.

Mental Health Worker

Sheppard Pratt Hospital
06.2015 - 01.2016
  • Promoted positive therapeutic environments through clear communication and consistent reinforcement of established boundaries within treatment settings.
  • Implemented crisis intervention plans to support client safety.
  • Documented client progress in confidential files.
  • Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
  • Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
  • Led therapeutic groups up to 20 clients, on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.

Education

High School Diploma -

Mervo
Baltimore, MD
05.2015

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Strong Organization
  • Patient chart maintenance

Certification

  • CNA - Certified Nurse Assistant
  • PT - Phlebotomy Technician
  • First Aid/CPR Certified

Timeline

Call Center Representative

VA Medical Center
12.2020 - Current

Unit Secretary

Sheppard Pratt Hospital
01.2016 - 11.2020

Mental Health Worker

Sheppard Pratt Hospital
06.2015 - 01.2016

High School Diploma -

Mervo
Alexis Benton