Alexis Benton
Baltimore,MD
Summary
Knowledgeable and dedicated customer service professional with an extensive experience . Solid team player with an outgoing, positive demeanor and proven multitasking abilities. Motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Representative
VA Medical Center
12.2020 - Current
- Promotes positive work environment through effective communication with colleagues and supervisors.
- Managed over 60 telephone calls daily, while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Unit Secretary
Sheppard Pratt Hospital
01.2016 - 11.2020
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Supported hospital compliance efforts by adhering to privacy policies and HIPPA regulations when handling sensitive patient information.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered over 30 telephone calls and messages for 1-2 physicians daily, scheduling appointments, and handling patient inquiries.
Mental Health Worker
Sheppard Pratt Hospital
06.2015 - 01.2016
- Promoted positive therapeutic environments through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Implemented crisis intervention plans to support client safety.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Led therapeutic groups up to 20 clients, on topics such as stress management and coping skills, empowering patients to better manage their mental health challenges.
Education
High School Diploma -
Mervo
Baltimore, MD05.2015
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Strong Organization
- Patient chart maintenance
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Timeline
Call Center Representative
VA Medical Center
12.2020 - Current
Unit Secretary
Sheppard Pratt Hospital
01.2016 - 11.2020
Mental Health Worker
Sheppard Pratt Hospital
06.2015 - 01.2016
High School Diploma -
Mervo