ALEXIS BERAN
Beloit,WI
Summary
A dedicated and solution-oriented person with the ability to effectively handle multiple tasks in a fast-paced environment. Adaptable, ambitious, highly-focused, consistently meets team/department expectations, and always striving for improvement.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Representative (BMS)
Grainger
06.2022 - Current
- Resolving customer service issues using company processes and policies and providing updates to customers in a timely manner
- Utilizing my attention to detail to identify errors and trends (within Grainger or otherwise) and uncovering solutions for them when necessary
- Assisting with training and new team members in call BMS task work and practices to help onboard them properly
- Being a 'Buddy of the Week' (unofficial Team Lead) when needed to help assist TMs within chat as well as other BMS Teams channels where BMS assistance is needed
- Provide feedback on errors where BMS work was not properly done/transferred over by those outside the BMS team either directly or via Service Opportunities
- Run weekly reporting for failed/blocked Employee Paid Portions, review them for accuracy, and provide feedback when applicable as well as release the transaction
- Proficient utilization in Grainger systems such as SAP, SOE, GCOM as well as new systems including but not limited to Hybris, Benman POS, CRM, Atlassian (JIRA)
- Compile data and sent it to the team on an as-needed basis to keep processes aligned and minimize errors
- Deliver exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Grainger
11.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally, strong customer service skills
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Proficient utilization in Grainger systems such as SAP, SOE, GCOM
- Led weekly huddles with deployment content and engagement content to my team
- Offered advice and assistance to customers, paying attention to important details
Sales Associate
Bath & Body Works
10.2017 - 11.2021
- Meet sales goals, basic cashier duties, upsell and suggestive sale, cleaning and stocking, closing and night shift preparation
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Provided positive first impressions to welcome existing, new, and potential customers
- Engaged with customers to build rapport and loyalty
- Solved customer challenges by offering relevant products and services.
Customer Service Associate
Zoro Tools
02.2019 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally, strong customer service skills
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Proficiency in company programs such as NetSuite or SAP
Head Administrative Assistant
Naturescape Lawn and Landscape Care
02.2018 - 01.2019
- Usually I work with Google, Microsoft, and SAP software
- Also can take and process feedback for process improvement
- Checking logistical information on orders
- Management of the office, including but not limited to overseeing part-time admin, processing bill payments, creating sales and estimates for customers, dealing with customer concerns, seeing all important documents to corporate, product inventory, basically reception duties, cash handling, and cleaning.
Document Processor, Document Indexer
Data Dimensions
11.2016 - 10.2017
- Document Separate and prepare images and paper documents for an online coding system used by Veteran's Administration, separate at 1200 images per hour, maintain keystroke and hourly goals
Teller
BMO Harris Bank
08.2016 - 11.2016
- Basic bank teller transactions, balancing the vault daily, verifying and running night deposits, reviewing accounts to uncover services and opportunities, upselling current promotions, answering customer calls, correcting proof work (when error in paper work), obtain customer feedback, meet monthly sales goals, taking business deposits and coin/cash orders, closing the branch at night for next day preparations.
Beauty Advisor
Ulta
10.2015 - 04.2016
- Basic cashier duties, customer services that include foundation color matching and product suggestions, upselling current sales and promotions, enroll new customers in loyalty program, clean and stock the cashier area, return items to floor and straighten up they belong to, obtain customer feedback, and create appointments for guests in salon services.
Education
Associate: Human Resources - Human Resources
Blackhawk Technical College
Janesville, WIHigh School Diploma -
Boylan Catholic High School
Rockford, ILSkills
- Customer Support
- Data Management
- Computer Skills
- Cross-Functional Collaboration
- Process Optimization
- Process Improvement
- Understanding Customer Needs
- Teamwork and Collaboration
- Work Prioritization
Accomplishments
- Ride Along program participant
- Pride BRG member
- Buddy of the Week (BMS)
- Funshine Commitee leader for all things team engagement (BMS)
- Completed a large scale project reviewing all open backorders for BNSF ensuring their PPE was sent out to the employees in a timely manner, while offering available alternatives.
- Completed stretch assignment with CSCBX from 2/2024 to 6/2024, furthering my personal development and educating myself on other areas of Grainger and their impact.
- Partnered with BBX to help strengthen BMS understanding at the branch level, resulting BMS gaining access to the Service Opps form/process.
- Gathered & presented out data to showcase areas of improvement, leading to great team collaboration on ways to improve.
Personal Information
Authorized To Work: Authorized to work in the US for any employer.
Timeline
Senior Customer Service Representative (BMS)
Grainger
06.2022 - Current
Customer Service Representative
Grainger
11.2021 - Current
Customer Service Associate
Zoro Tools
02.2019 - 08.2020
Head Administrative Assistant
Naturescape Lawn and Landscape Care
02.2018 - 01.2019
Sales Associate
Bath & Body Works
10.2017 - 11.2021
Document Processor, Document Indexer
Data Dimensions
11.2016 - 10.2017
Teller
BMO Harris Bank
08.2016 - 11.2016
Beauty Advisor
Ulta
10.2015 - 04.2016
Associate: Human Resources - Human Resources
Blackhawk Technical College
High School Diploma -
Boylan Catholic High School