Alexis Bergthold
Hopkins,MN
Summary
I am an experienced and self-motivated manager bringing forth valuable industry experience both from the back of the house and front of the house along with a passion for management. Experienced in both customer service and culinary setting. I have a passion to learn new things and push for success as proven with the track record of moving up in the companies I have worked for. I don't just bring a body to a job but a culture of hard work and dedication to every single person I have the opportunity with growing and developing.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Original Pancake House
Plymouth, MN
01.2023 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Completed monthly inventory walk throughs.
- Input and analyzed invoices.
- Completed weekly orders.
- Organized all order guides to match sheet to shelf.
- Compared all products to find best matches price wise and quality wise for our restaurant.
- Ran all interviews and hiring process start to finish.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
Manager
Granite City Food & Brewery
Cedar Rapids, IA
05.2022 - 01.2023
- Trained employees on additional job positions to maintain coverage of roles.
- Ran day to day shifts smoothly and efficiently both front of the house and back of the house
- Maintained appropriate labor numbers to meet labor requirements set by corporate.
- Ran interviews and hiring process from start to finish.
- Monitored staff performance and addressed issues as needed in appropriate settings and times.
- Weekly inventory walk throughs and input.
- Daily orders inputted.
- Invoices thoroughly looked through and inputted.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Assistant Kitchen Manager
Granite City Food & Brewery
Cedar Rapids, IA
01.2021 - 04.2022
- Oversaw food preparation, production and presentation according to quality standards.
- Trained new employees to perform duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted staff by serving food and beverages or bussing tables.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Maintained budgeted food costs using tools within inventory management system.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Bartender Shift Manager
Granite City Food & Brewery
Cedar Rapids, IA
08.2020 - 04.2022
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Poured wine, beer and cocktails for patrons.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Front of House Trainer
Granite City Food & Brewery
Cedar Rapids, IA
10.2019 - 04.2022
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached staff on strategies to enhance performance and improve customer relations.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached and developed team members to support employee growth and development.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Explained goals and expectations required of trainees.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Chef
Cheddar's Scratch Kitchen
Cedar Rapids, IA
10.2018 - 12.2019
- Monitored quality, presentation and quantities of plated food across line.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
- Exercised portion control for items served, eliminating waste.
Bartender
Cheddar's Scratch Kitchen
Cedar Rapids, IA
01.2019 - 11.2019
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Education
Associate of Arts -
Kirkwood Community College
Cedar Rapids, IA05.2019
High School Diploma -
Winfield-Mt. Union
Winfield05.2017
Skills
- Staff Development
- Project Management
- Verbal and Written Communication
- Employee Coaching and Motivation
- Team Leadership
- Staff Training
- Scheduling and Coordinating
- Recruitment and Hiring
- Onboarding and Orientation
- Hiring and Training
- Managing Operations and Efficiency
- Customer Service
- Administration and Reporting
- Revenue Forecasting
- P&L Oversight
- Decision Making
Reference
Mark Mussman
Manager F&B Franchise Operations Support
InterContinental Hotels Group (IHG)
(952) 334-3419
mark.mussman@ihg.com
Mark started off as my general manager at Granite City. He was the person that saw a potential manager in me before I even did. My whole management style is molded from this man that continues to grow his career every day.
Connie Mochal
Assistant General Manager
Granite City Food and Brewery
(319) 389-7300
conniemochal@gmail.com
Connie and I worked together while I was a server/bartender and she was my manager. When I continued to move up to management she became my support and mentor in the front of the house as well as financials.
Sadat Mostafa
Heart of the House Manager (Kitchen Manager)
Granite City Food and Brewery
(309) 826-9834
sadat.medici@gmail.com
Sadat was my biggest influence in the heart of the house. We worked together as managers as well as when I was a server.
Timeline
Restaurant Manager
Original Pancake House
01.2023 - Current
Manager
Granite City Food & Brewery
05.2022 - 01.2023
Assistant Kitchen Manager
Granite City Food & Brewery
01.2021 - 04.2022
Bartender Shift Manager
Granite City Food & Brewery
08.2020 - 04.2022
Front of House Trainer
Granite City Food & Brewery
10.2019 - 04.2022
Bartender
Cheddar's Scratch Kitchen
01.2019 - 11.2019
Chef
Cheddar's Scratch Kitchen
10.2018 - 12.2019
Associate of Arts -
Kirkwood Community College
High School Diploma -
Winfield-Mt. Union