Alexis Berry
Mooresville,NC
Summary
Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Detail-oriented Cash Handler adept at making change, processing transactions and issuing cash and cashless refunds and credits. Intricate understanding of money-handling practices and policies over complex OLTP systems. Proficiency with organizational policies, practices and promotions helps streamline CRM and inventory efforts. Accurate, speedy fulfillment of customer orders to support front-end purchases.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Hooters
02.2020 - 11.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Raised property accuracy and accountability by creating new automated tracking method.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Created and reviewed invoices to confirm accuracy.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Used POS system to enter orders, process payments and issue receipts.
- Developed strong relationships with colleagues through open communication channels that fostered teamwork and collaboration in resolving issues related to cash handling procedures.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed and motivated employees to be productive and engaged in work.
Bartender
Hooters Inc.
03.2015 - 02.2020
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Helped management plan and serve bar menu exceeding customer expectations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Education
Personal Trainer, Nutrition Coach - Science Based Training
NASM
Gilbert, AZ03.2011
High School Diploma -
Fort Mill High School
Fort Mill, SC05.2010
Skills
Business Forecasting
Inventory counting
Records Organization and Management
Stock Rotations
Change Management
Relationship building and management
Staff Supervision
Motivational Techniques
Supplier Monitoring
Sales Coaching
Sales Tracking
Inventory Management
Loss Prevention
Teamwork and Collaboration
Financial Management
Revenue Generation
Database Management
Operations
Data Analysis
Attention to Detail
Sales Promotion
Work Planning and Prioritization
Employee Scheduling
Budget Development
POS system knowledge
Honest and Dependable
Bank Deposit Preparation
Cash handling expertise
Cash Register Operations
Cash Handling
Drawer balancing
Money Handling
Deposit Preparation
Cooperative Attitude
Certification
- Certified in Management through SERVSAFE - 05/08/2022-05/08/2027
Timeline
Assistant Store Manager
Hooters
02.2020 - 11.2023
Bartender
Hooters Inc.
03.2015 - 02.2020
Personal Trainer, Nutrition Coach - Science Based Training
NASM
High School Diploma -
Fort Mill High School