Alexis Berry
River Ridge,LA
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Dental Health Products
New Franken, WI
08.2024 - 03.2025
- Generated leads through cold calling potential clients.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Researched customer needs and preferences to identify opportunities for new business.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Followed up on pending orders and inquiries in a timely manner.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
Daycare Teacher
Arden Cahill Academy
Gretna, LA
05.2023 - 01.2024
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills in colors, shapes and letters.
- Implemented hands-on, play-based strategies for experiential learning.
- Developed and enforced positive strategies to encourage good behavior.
- Introduced learning activities and imaginative play to teach children to explore.
Call Center Representative
Ochsner Clinical Foundation
Kenner, LA
04.2022 - 04.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Updated customer accounts, addresses and contact information within call management databases.
- Helped clients navigate online systems within established frameworks to obtain services.
- Completed high volume of outbound calls per day with above-average conversion rate.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Audited customer account information to identify issues and develop solutions.
- Handled high number of calls to assist customers or dispatch services.
Scheduling Coordinator
Harvard Surgery Center
Metairie, LA
10.2021 - 04.2022
- Scheduled appointments for patients via phone and in person.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Organized charts, documents and supplies to maintain team productivity.
- Processed payments and updated accounts to reflect balance changes.
- Collected copays, deductibles, and any payment before surgery.
- Assisted with referrals and prepared medical records for patients.
- Directed patients to exam rooms to prepare for examination and treatment.
- Provided reminder calls to clients prior to scheduled visits.
- Copied and faxed important information for patient and client records.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Resolved customer complaints or answered customers' questions.
Insurance Verification Specialist
East Jefferson Ambulatory Surgery Center
Metairie, LA
10.2019 - 09.2021
- Monitored workflow and schedules to ensure timely delivery.
- Developed effective scheduling processes to achieve production objectives.
- Entered information into system to update status reports.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Helped patients complete paperwork and explained processes and procedures.
- Updated patient financial information to promote accurate record keeping.
- Managed medical practice administrative and needs to provide patient satisfaction.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Performed verification of Medicare and Medicaid coverage.
Education
High School Diploma -
John Curtis
River Ridge05.2015
Associate of Applied Science -
Delgado Community College
New Orleans, LASkills
- Client relations
- Supply management
- Scheduling and calendar management
- Data entry
- Computer skills
- Multitasking
- Basic Math
- Insurance plan verification
- Medicare knowledge
- Insurance terminology
- Skilled in Epic
- Data Entry
- Efficient and Detail-Oriented
- Creative Problem Solving
- Medical terminology
- Electronic authorization processing
- Call Center Operations
- Multi-Line Telephone Skills
- Recordkeeping and Bookkeeping
- Child Safety
- Caring and Understanding
- Positive Role Model
Certification
- Certified Basic Life Support Training - 09/2023-09/2025
Timeline
Sales Representative
Dental Health Products
08.2024 - 03.2025
Daycare Teacher
Arden Cahill Academy
05.2023 - 01.2024
Call Center Representative
Ochsner Clinical Foundation
04.2022 - 04.2023
Scheduling Coordinator
Harvard Surgery Center
10.2021 - 04.2022
Insurance Verification Specialist
East Jefferson Ambulatory Surgery Center
10.2019 - 09.2021
High School Diploma -
John Curtis
Associate of Applied Science -
Delgado Community College
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