- Watching Movies and TV Shows
- Outdoor Recreation
- Cooking
- DIY and Home Improvement
- Music
- Baking
- Spending time with family and friends
Alexis Berstler
Cedar Rapids
Summary
Results-driven professional skilled in staff management and problem-solving. Successfully streamlined communication among educators and parents, enhancing the school culture and driving positive educational experiences. Committed to developing high-quality teaching staff and enriching student learning.
Overview
11
11
years of professional experience
Work History
Assistant Director
Spartan ECC
Solon, IA
10.2023 - Current
- Managed budget allocation for various projects.
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Mentored new teachers through observation, feedback, and professional development opportunities.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Fostered a positive school culture by promoting open communication among staff members and celebrating successes together as a team.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Ensured compliance with state education standards by regularly reviewing curriculum materials and teaching practices.
- Coordinated field trips or off-campus activities that promote experiential learning opportunities outside the classroom setting.
- Handled parent communications
Customer Service Manager
5 Below
Cedar Rapids, IA
10.2021 - 10.2023
- Led team of customer service representatives to enhance service quality and resolve customer inquiries efficiently.
- Mentored staff on best practices in conflict resolution, resulting in improved team dynamics and morale.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company
- fulfilled online orders
Cashier
Aj Copper Garden
Homestead, IA
07.2021 - 10.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring proper cash handling practices.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to improve checkout efficiency and customer satisfaction.
- Monitored inventory levels and restocked merchandise as needed to support sales.
- Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled and fulfilled online orders through website and emails
Key Holder
Dollar General
Marengo, IA
10.2020 - 07.2021
- Supervised daily store operations and maintained compliance with company policies and procedures.
- Managed cash handling and reconciliation processes during shifts, maintaining accurate financial records.
- Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
Assistant Manager
Justice Tween Brands
Williamsburg, IA
10.2015 - 10.2020
- Trained and mentored team members on customer service standards and product knowledge.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Analyzed sales data to identify trends, informing inventory management decisions.
- Assisted in managing daily store operations, ensuring adherence to company policies and procedures.
- Resolved customer inquiries and concerns effectively, fostering a positive shopping experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
English Valleys High School
North English, IASkills
- Recruitment and hiring
- Curriculum development
- Staff management
- Team leadership
- Team management
- Financial administration
- Task assignment
- Budget oversight
- Community engagement
- Team operations
- Creative direction
- Multitasking
- Media relations
Interests
Timeline
Assistant Director
Spartan ECC
10.2023 - Current
Customer Service Manager
5 Below
10.2021 - 10.2023
Cashier
Aj Copper Garden
07.2021 - 10.2021
Key Holder
Dollar General
10.2020 - 07.2021
Assistant Manager
Justice Tween Brands
10.2015 - 10.2020
High School Diploma -
English Valleys High School