Dynamic team leader and compassionate caregiver with extensive experience at Good Shepherd Services. Excelled in client confidentiality, team leadership, and providing emotional support, significantly enhancing resident well-being. Demonstrated expertise in dementia care and COVID-19 safety, ensuring high-quality assisted living experiences. Proven track record in improving team efficiency and resident satisfaction.
A PCW Team Lead must maintain the duties and responsibility as a Personal Care Worker. Along with assisting staff with resident care, medical questions, and other problem solving tasks. To maintain and organize medical, office, and house supplies. Assigning tasks to team members an monitoring performance. To maintain, restock, and organize the medication cart.
Assisting with activities Meadow Wood Assisted Living, Shepherds Inn (CBRF,) and Forest Glen (CBRF.) Day to day activities include crafts, exercise, games, outings, driving GSS bus, transferring and loading bus, spa days, bingo, cooking with residents, nail services, gardening, event and party planning, decorating for birthdays and holidays. Bringing joy and fun to residents.
Assisting and managing activities at Meadow Wood Assistant Living, Forest Glen (CBRF,) and Shepherds Inn (CBRF.) Day to day activities including, exercise, bingo and other games, cooking groups, trivia games, puzzles, memory exercises, prayer services, spa days, nail services. Preparing and making crafts with residents. Planing, organizing outings, holidays, birthdays, and special events. Loading and driving GSS bus. While out on outings helping toilet, give medications, ambulate and feed residents. Making sure we bring fun and joy to all residents.
Greeting visitors and directing them to the correct destination or person. Answering and transferring phone calls for multiple departments and buildings. Also including taking messages and screening calls. Providing customer service for family's, residents and staff members. Scheduling and managing appointments and meetings. Maintaining the reception area, including mail duties, managing and organizing office supplies, organizing the breakroom. Following security protocols such as screening family members and visitors during COVID-19. Maintaining move in packets, binders, and other paper work for multiple buildings and departments. Providing computer skills, organization, and professional customer service.
Assisting with residents personal care, meal preparation and service, house keeping. Administering medications, vitals and weight, peri care, spa baths and showers, dressing and grooming, resident needs, family needs. Answering and transferring calls, using a hoyer lift and sera lift, laundry services, catheter changes, insulin injection and managing blood sugars, ambulation with residents, falls.
Checking out customers, customer service, stocking shelf's, working and stocking the liquor department, helping with sale items and tags, working at the service desk which included (video rental, lottery ticket sales, customer returns, phone calls and transfers, and customer assistance.)