Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alexis Bickham

Baton Rouge,LA

Summary

Experienced in effectively handling customer interactions and promptly resolving issues. Utilizes strong communication skills and empathy to build lasting relationships with customers. Demonstrated track record of maintaining high levels of customer satisfaction and fostering loyalty among clientele.

Overview

6
6
years of professional experience

Work History

Personal Response Associate

Connect America
05.2024 - 05.2025
  • Collaborated with dispatcher to facilitate special rescue response and utility services.
  • Coordinated large-scale multi-agency responses involving multiple jurisdictions during major incidents or disasters.
  • Exceeded performance metrics in both call handling and dispatch accuracy, resulting in a higher level of service to the community.
  • Aided senior leadership by collecting research for executive decision-making support.
  • Eliminated risks and emergency response delays by efficiently monitoring public safety field units.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Participated in ongoing training sessions and workshops to stay current on the latest advancements in emergency medical services.
  • Assessed patient stability, scene safety and communicated nature of injury or illness to treatment team.
  • Improved internal processes through careful analysis of data trends and patterns within customer feedback channels.
  • Streamlined communication for improved response times, utilizing multiple platforms to connect with clients.

Solar Advisor

ADT Solar
09.2020 - 09.2023
  • Trained newly hired Solar Advisors on effective consultation techniques that improved their ability to close deals successfully.
  • Maintained detailed records of all projects, streamlining future consultations and installations for repeat customers.
  • Collaborated with marketing team members in creating targeted campaigns that generated quality leads for the business.
  • Handled client concerns professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Served as a trusted advisor on the benefits of solar power systems compared to traditional energy sources among potential customers.

Sales Associate

H&M Hennes & Mauritz
09.2019 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Forever 21
05.2019 - 09.2019
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

High School
Franklinton, LA
05-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Assertiveness
  • Complaint handling
  • Call center experience
  • Organization

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Timeline

Personal Response Associate

Connect America
05.2024 - 05.2025

Solar Advisor

ADT Solar
09.2020 - 09.2023

Sales Associate

H&M Hennes & Mauritz
09.2019 - 09.2020

Sales Associate

Forever 21
05.2019 - 09.2019

High School Diploma -

High School

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