Alexis Blackman
Las Vegas,Nevada
Summary
I am a customer care professional who is highly organized to maintain a great work efficiency. With my adept skill to pick things up quickly, I believe I can handle any position or task given. Coming from a background in customer service I am experienced and ready to deal with any high stress situations in a friendly manner to ensure the guests are treated right and leave satisfied. I am able to successfully multitask, tasks be completed in a timely manner all while being able to balance others at hand. I am dedicated to effective team management. By placing myself as the leader if need be or helping to my fullest in any group by encouraging trust and cooperation in a team.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
CVS HEALTH CORPORATION
Las Vegas, NV
11.2022 - Current
- Provided accurate, valid, and complete information to customers.
- Answered customer inquiries over the phone.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Educated customers where applicable to alleviate need for future contact.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Delivered customer support to high call load each shift.
- Processed customer account changes with proprietary software.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Resolved customer complaints promptly and professionally.
- Updated system with order specifics and customer details, preferences and billing information.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
PAD SUPERVISOR
CIRCA RESORT
05.2022 - 09.2022
- Provided ongoing training to address staff needs.
- Identified needs of customers promptly and efficiently.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Assessed company operations for compliance with safety standards.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Established and enforced clear goals to keep employees working collaboratively.
- Monitored employee productivity to provide constructive feedback and coaching.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Coordinated employee schedules according to shift changes and availability.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Collaborated with other departments to coordinate workflow processes between teams.
- Reviewed completed work to verify consistency, quality and conformance.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Complied with company policies, objectives and communication goals.
- Coached staff members to develop long-term career goals.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Directed and supervised team of 15 employees in daily operations.
- Maintained positive working relationship with fellow staff and management.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Barista (Broista)
DUTCH BROS
Las Vegas, NV
08.2020 - 05.2022
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Memorized recipes and seasonal offerings for 50+ coffee beverages, teas, sodas, lemonades and more
- Handled and resolved customer complaints and questions with a professional manner to drive returning customers
- Gained customer loyalty by remembering customer beverage preferences and dietary or allergy information
- Consistently produce high quality beverages while complying with product standards and recipes
- Described menu items to customers and suggested appealing products.
- Suggest customers of opinion on beverages when asked and relayed personal favorites or flavor pairings for beverages.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Prepared and served hot or cold beverages.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Utilized POS system to receive and process customer payments.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Monitored inventory levels of supplies and restocked when necessary.
- Memorized official and off-menu coffee and tea preparations.
- Checked brewing equipment for proper functionality.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Input orders into point of sale system and handled customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
- Collected payments and provided accurate change.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Cashier
TREASURE ISLAND
LAS VEGAS, NV
10.2019 - 02.2020
- Responsible for creating the Starbucks experience, by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment
- Demonstrate guests in proper coffee preparations and assist guest with selections of various coffee blends, teas, hot and cold beverages, and bakery items
- Learned roles of other departments to provide coverage and keep store operational.
- Helped customers find specific products, answered questions, and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Greeted customers and answered any questions they had about the store's products and services.
- Used suggestive selling techniques to promote add-on sales.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Welcomed customers, offering assistance to help find store items.
- Discounted purchases by scanning and redeeming coupons.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Barista
HMS HOST (LAS VEGAS AIRPORT)
LAS VEGAS, NV
02.2018 - 09.2019
- Responsible in creating the Starbucks experience, by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment
- Demonstrate guest in proper coffee preparations and assist guest with selections of various coffee blends, teas, hot and cold beverages, and bakery items
- Handle floor sets/ merchandising/displays according to Starbucks company satisfaction
- Created complex, hand-crafted beverages based upon customer preferences.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Checked brewing equipment for proper functionality.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Stocked customer service stations with paper products or beverage preparation items.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested appealing products.
- Memorized official and off-menu coffee and tea preparations.
- Received and accurately processed customer payments.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Stocked shelves with ingredients needed to make coffee drinks.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Restocked product displays based on demand and projected sales.
- Monitored inventory levels of supplies and restocked when necessary.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Barista/Baker
ALBERTSONS
LAS VEGAS, NV
05.2017 - 02.2018
- Responsible for creating the Starbucks experience, by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment
- Demonstrate coffee preparations and assist guests with selections of various coffee blends, teas, hot and cold beverages, and bakery items
- Handle floor sets/ merchandising/displays according to Starbucks company satisfaction
- In addition to providing an amazing Starbucks experience, I was a baker for the bakery section
- I made sure that the bakery was always stocked with the essentials as well as making sure cake orders were taken for the cake decorator
- Answered customer questions in a timely manner.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Created promotional displays for advertising special events or promotions at the cafe.
- Described menu items to customers and suggested products based on stated preferences.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized official and off-menu coffee and tea preparations.
- Adhered to health department regulations concerning sanitation standards.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Input orders into point of sale system and handled customer payments.
- Inspected all bakery products and removed any found to possess defects.
- Designed appealing product displays to maintain unique presentation.
- Attended training sessions related to food safety procedures and techniques.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Adapted measurements to meet quantity of bakery items being prepared.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Organized store by returning merchandise to proper areas and restocked displays.
- Followed food safety guidelines while preparing all food items.
- Set ovens to appropriate temperatures to pre-heat.
- Rotated stock as needed to keep freshness intact.
- Finished baked goods with glazes, icings and other toppings.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Packaged finished products into boxes or containers for delivery or sale in store.
Barista
STARBUCKS (TARGET)
11.2015 - 01.2017
- Responsible for creating the Starbucks experience, by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment
- Demonstrate proper coffee preparations and assist guests with selections of various coffee blends, teas, hot and cold beverages, and bakery items
- Handle floor sets/ merchandising/displays according to Starbucks company satisfaction
- Enhanced the number of merchandise sales by 30% through effective display and eye appeal.
Cashier
Cozy Cone Motel (The Walt Disney Company)
02.2015 - 09.2015
- Money/ Credit Card handling, POS system usage
- Balancing the cash register before and after shift
- Performed light food handling (Cooked pretzel bites, twists, churros), plated food into bread cones, swirled ice cream onto a cone, made popcorn and presented popcorn in a container to guests
- Interacted with customers in a warm and friendly manner
- Addressed all problems in a timely manner as they were presented
- Make sure to keep all cones stocked and well cleaned
- Retrieved food for the cones from the restaurant across from Flo’s V8 Café
- Vast knowledge of Disney’s California Adventure.
Education
High School Diploma -
STAR Education
Culver City, CA06-2008
Some College (No Degree) - Film And Television
Savannah College of Art And Design
Savannah, GASkills
- Adherence to high Customer Service
- Quick learner
- Dedicated team player
- Customer Oriented
- Attention to detail
- Customer Service
- Compassionate
- Works well under pressure
- Knowledge of MS Office, Outlook, Word and Excel
- Able to use POS systems
- Time management
- Data Entry
- Payment Processing
- Email Correspondence
- Problem Resolution
- Inbound Customer Service
- Project Management
- Order Processing
- Customer Relations
- Account Management
- Call Documentation
- Promotional Support
- Microsoft Office
- Product Knowledge
- Computer Skills
- Multi-Line Phone Systems
- Order Fulfillment
- Professional Phone Voice
- Calm and Professional Under Pressure
- Teamwork and Collaboration
References
- Christine Boyer, Friend, 12 Years, 508-642-9307
- Jacob Boucon, Current Supervisor (CVS Health), 1 year, 702-503-8762
- Jake Hoadley, Former Manager (Dutch Bros), 2 years, 702-622-9551
- Taylor Lee, Former Shift Lead (Dutch Bros), 2 years, 702-882-5586
- Kalei Kaumaka, Friend/Content Creator, 3 years, 760-504-9036
Timeline
Customer Care Representative
CVS HEALTH CORPORATION
11.2022 - Current
PAD SUPERVISOR
CIRCA RESORT
05.2022 - 09.2022
Barista (Broista)
DUTCH BROS
08.2020 - 05.2022
Cashier
TREASURE ISLAND
10.2019 - 02.2020
Barista
HMS HOST (LAS VEGAS AIRPORT)
02.2018 - 09.2019
Barista/Baker
ALBERTSONS
05.2017 - 02.2018
Barista
STARBUCKS (TARGET)
11.2015 - 01.2017
Cashier
Cozy Cone Motel (The Walt Disney Company)
02.2015 - 09.2015
High School Diploma -
STAR Education
Some College (No Degree) - Film And Television
Savannah College of Art And Design