Alexis Blanco
Bakersfield,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution.
Overview
8
8
years of professional experience
Work History
Semper Solaris
SGIP Administrative Coordinator / Permit Tech
04.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted management with special projects to complete all tasks by deadlines.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
Permit Technician
Lift Energy
10.2021 - 04.2022
- Conducted on-site inspections to verify compliance with approved plans and permits, maintaining high safety standards throughout construction projects.
- Assisted the building department in preparing inspection reports, coordinating scheduling, and providing accurate documentation for each project.
- Facilitated cross-departmental communication regarding common issues encountered during plan reviews or inspections, promoting a collaborative problem-solving approach.
- Maintained up-to-date knowledge of local codes and regulations to provide accurate guidance to applicants and colleagues.
Call Center Manager
Fuzion Energy
01.2020 - 10.2021
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established and oversaw performance targets for call center associates.
- Trained team members on performance metrics and consumer behavior identification.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Quality Assurance Manager
SYKES Call Center Boise
02.2016 - 12.2019
- Conducted regular audits to ensure adherence to established protocols, maintaining consistency across the organization.
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Facilitated communication between departments regarding quality concerns, fostering collaboration towards shared goals.
Education
Bachelor of Science - Business Marketing
Cal State Bakersfield University
Bakersfield, CA06.2026
Real Estate Agent - Real Estate Agent
Allied Real Estate School
Bakersfield, CA07.2024
Associate of Science - Business Administration And Management
Bakersfield College
Bakersfield, CA05.2024
RPT1- Register Phlebotomist Tech - RPT1- Register Phlebotomist Tech
Clinical Training Institute
Bakersfield, CA06.2012
High School Diploma -
Cesar E. Chavez High School
Delano, CA06.2011
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Quality Assurance Management
- Customer Service
- Problem-Solving
- Coaching and Mentoring
- Marketing
- Data Analysis
- KPI Tracking
- Fast Thinking
- Spanish
Timeline
Semper Solaris
SGIP Administrative Coordinator / Permit Tech
04.2022 - Current
Permit Technician
Lift Energy
10.2021 - 04.2022
Call Center Manager
Fuzion Energy
01.2020 - 10.2021
Quality Assurance Manager
SYKES Call Center Boise
02.2016 - 12.2019
Bachelor of Science - Business Marketing
Cal State Bakersfield University
Real Estate Agent - Real Estate Agent
Allied Real Estate School
Associate of Science - Business Administration And Management
Bakersfield College
RPT1- Register Phlebotomist Tech - RPT1- Register Phlebotomist Tech
Clinical Training Institute
High School Diploma -
Cesar E. Chavez High School
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