Alexis Bolden
Jacksonville,AR
Summary
Quality-focused Medical Biller offers strong track record over more than 10 years in settling and resolving complex patient billing accounts. Thoroughly experienced in handling medical charges and invoicing. Tech-savvy approach to understanding and resolving difficult areas of dispute
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Billing Specialist/Front Desk Receptionist
Arkansas Diagnostic
08.2021 - 12.2025
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
Medical Billing Assistant
MedEvolve
03.2020 - 05.2022
- Coordinated communications between patients, billing personnel and insurance carriers
- Handled billing, waivers and claims for private and commercial clients
- Used computer system to record weekly expenditures and balances
- Applied HIPAA privacy and security regulations while handling patient information
- Reviewed claims for coding accuracy
- Reviewed account information to confirm patient and insurance information is accurate and complete
- Oversaw medical coding, charge entry, claims, pharmacy communications and other day-to-day operations of billing department
Billing Assistant/Charge Entry Specialist
Advanced pathology solutions
03.2018 - 05.2020
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Improved operations by working with team members and customers to find workable solutions
- Recognized by management for providing exceptional customer service
Medical Billing Specialist
Pain Treatment Center
01.2016 - 07.2017
- Reviewed and verified benefits and eligibility with speed and precision
- Analyzed and interpreted patient medical and surgical records to determine billable services
- Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts
- Prepared and attached referrals, treatment plans or other required correspondence to reduce incidence of denials
- Contacted insurance providers to verify insurance information and obtain billing authorization
- Prepared billing statements for patients, ensuring correct diagnostic coding
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements
- Identified errors and re-filed denied or rejected claims quickly to prevent payment delays
Unit Secretary
St. Vincent Regional Medical Center
01.2013 - 10.2016
- Conducted patient intake interviews to collect medical information and insurance details
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services
- Answered phone calls to provide assistance, information and medical personnel access
- Drafted and distributed memos and emails for entire unit
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly
- Retrieved physicians' paperwork, including lab test requests
- Transcribed doctors' orders, including medication and lab test requests
- Provided patient information to facilitate timely admissions and discharges
CNA/CNA/Unit Secretary
Baptist Health Medical Center
11.2013 - 11.2015
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Documented activities and recorded information in EMR system
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Used mobility devices to transport patients
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
Education
Associate of Arts - Business
Pulaski Technical College
North Little Rock, AR05.2013
Skills
- Hospital Experience
- HIPAA
- ICD-10
- Insurance verification
- Medical coding
- Vital signs
- EMR systems
- Specimen collection / processing
- CPT coding
- Medical records
- ADLs
- Medical scheduling
- Organizational skills
- Computer operation
- Clerical experience
- Medical billing
- Intake
- Customer service
- Laboratory experience
- Billing systems and software
- Decision-making
- Claims processing
- Customer engagement
- Medical billing expertise
- Patient account management
- Problem-solving
- Attention to detail
Certification
CNA
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Billing Specialist/Front Desk Receptionist
Arkansas Diagnostic
08.2021 - 12.2025
Medical Billing Assistant
MedEvolve
03.2020 - 05.2022
Billing Assistant/Charge Entry Specialist
Advanced pathology solutions
03.2018 - 05.2020
Medical Billing Specialist
Pain Treatment Center
01.2016 - 07.2017
CNA/CNA/Unit Secretary
Baptist Health Medical Center
11.2013 - 11.2015
Unit Secretary
St. Vincent Regional Medical Center
01.2013 - 10.2016
CNA
Associate of Arts - Business
Pulaski Technical College
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