Alexis Booker
Houston,TX
Summary
Hello, my name is Alexis Booker, I am a native of Baton Rouge, La and I have recently relocated to Houston, TX. I am a very optimistic and I enjoy collaborating with deep understanding of organizational culture.
I possess expertise in team building and conflict resolution, along with strong communication skills. I aim to drive cultural transformation and enhance employee engagement and I have played a key role in team building and fostering collaboration, contributing to an 80% reduction in turnover.
Throughout my career, I've successfully built some of the largest teams. I take pride in boosting team morale and enjoy both leading and being a supportive team player.
Overview
15
15
years of professional experience
Work History
Waitress
Bombshells Restaurant And Bar
05.2024 - 08.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Regional Director of Concierge
CDS Agency
01.2022 - 06.2022
- Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions.
- Motivated employees through effective communication, recognition programs, and tailored incentive structures that aligned with corporate objectives.
- Managed the integration of new acquisitions, ensuring a smooth transition and alignment with the overall strategic vision.
- Produced six reports per week to analyze job performance against team goals.
- Served as a mentor to emerging leaders, sharing knowledge and expertise while fostering an environment of continuous learning and growth.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Led restructuring of regional management team to better align with corporate goals and market demands.
Director of Concierge
CDS Agency
08.2021 - 01.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Petty Officer 2nd Class
United States Navy
03.2016 - 03.2021
- Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
- Increased operational readiness by conducting thorough training exercises and performance evaluations for junior personnel.
- Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
- Improved overall unit performance by mentoring subordinates in professional development and career advancement opportunities.
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Expedited emergency response efforts by coordinating with various departments to efficiently address critical incidents.
- Strengthened team morale through open communication channels, promoting an inclusive work environment that fostered collaboration among diverse members.
- Enhanced team efficiency by implementing streamlined communication processes and improving procedural documentation.
- Awarded Sailor of the Quarter for NAS Oceana 2017
Receptionist
Massage Envy Spa
02.2015 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
Waitress
Hooters Restaurant
02.2013 - 02.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Sales Associate
Forever 21
12.2014 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant
Baton Rouge Community College
05.2009 - 08.2009
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Trained and supervised employees on office policies and procedures.
Education
Bachelor of Arts - Fine Arts
Louisiana State University
Baton Rouge, LouisianaBachelor of Arts - Fine Arts
University of Houston
Houston, TXSkills
- Project management
- Policy writing
- Customer relationship management
- Team collaboration
- Event Planning
- Relationship building
- Employee recruitment
- Sales planning
- Dance
- Staff training/development
- RealPage
- Active Building
- Yardi
- Secret Clearance
Timeline
Waitress
Bombshells Restaurant And Bar
05.2024 - 08.2024
Regional Director of Concierge
CDS Agency
01.2022 - 06.2022
Director of Concierge
CDS Agency
08.2021 - 01.2022
Petty Officer 2nd Class
United States Navy
03.2016 - 03.2021
Receptionist
Massage Envy Spa
02.2015 - 03.2016
Sales Associate
Forever 21
12.2014 - 01.2015
Waitress
Hooters Restaurant
02.2013 - 02.2016
Assistant
Baton Rouge Community College
05.2009 - 08.2009
Bachelor of Arts - Fine Arts
Louisiana State University
Bachelor of Arts - Fine Arts
University of Houston
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