Alexis Bowie
Mobile,AL
Summary
Dynamic Medical Office Assistant with proven expertise at Franklin Primary Care in enhancing office efficiency and patient satisfaction. Skilled in managing patient records and appointment scheduling while ensuring HIPAA compliance. Recognized for exceptional problem-solving abilities and a positive attitude, fostering a collaborative team environment and delivering compassionate patient care.
Experienced with patient care coordination, appointment scheduling, and medical records management. Utilizes strong organizational skills to ensure efficient office operations and patient satisfaction. Knowledge of billing procedures and insurance verification, contributing to well-managed medical office environment.
Overview
13
13
years of professional experience
Work History
Medical Office Assistant
Franklin Primary Care
09.2019 - Current
- Managed patient scheduling and appointment confirmations, enhancing office efficiency.
- Assisted with insurance verification processes, ensuring accurate patient billing.
- Maintained medical records and documentation compliance, supporting regulatory standards.
- Coordinated communication between patients and healthcare providers, improving patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained new staff on administrative procedures and software systems, fostering team development.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Use nextgen and epic to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Customer Service Representative
Alorica Inc
09.2012 - 09.2019
- Resolved customer inquiries through various communication channels, ensuring high levels of satisfaction.
- Managed order processing and tracking, enhancing overall efficiency in service delivery.
- Collaborated with team members to develop best practices for handling escalated issues.
- Trained new staff on customer service protocols, fostering a consistent service approach.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
Certificate - Medical Office Assistant
10-2018
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical reception
- Data entry
- Positive attitude
- Medical terminology
- Office administration
- Managing patient records
- Patient scheduling
- Appointment management
- Phone and email etiquette
- Appointment coordination
- Records management
- Patient care
- Team leadership
- Appointment scheduling
- HIPAA compliance
- Patient registration
Timeline
Medical Office Assistant - Franklin Primary Care
09.2019 - Current
Customer Service Representative - Alorica Inc
09.2012 - 09.2019
Fortis College - Certificate, Medical Office Assistant
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