Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Bowman

Tracy,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A customer service professional with strong focus on sales support and client relations. Brings valuable experience in managing customer inquiries and nurturing leads to close deals. Known for reliable teamwork and adaptability to evolving business needs. Proven skills in communication and problem-solving. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

10
10
years of professional experience

Work History

BDC Agent

Umansky Auto Group
05.2023 - Current
  • Enhanced customer retention rates through thorough follow-up procedures after completed transactions or appointments.
  • Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
  • Streamlined communication processes for improved efficiency and faster response times.
  • Handled inbound leads via phone and internet and directed to appropriate contact.
  • Reduced appointment cancellations by proactively confirming dates and times with clients.
  • Made average of 100 outbound and inbound calls per day.

Rental Coordinator

Fairfield Subaru
07.2022 - 12.2022
    • Resolved customer disputes to maintain positive relationships and increase customer base.
    • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
    • Executed sales and marketing initiatives to increase revenue for company.
    • Implemented rental asset processes and cleanliness standards.
    • Complied with governmental and other regulatory agencies by following policies and documenting transactions.
    • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.

Rental Manager

Dublin Auto Group
06.2020 - 07.2022
    • Implemented rental asset processes and cleanliness standards.
    • Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
    • Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
    • Resolved customer disputes to maintain positive relationships and increase customer base.
    • Responded to customer requests for products, services and company information.
    • Supervised site investigations, reported issues and escalated those that required further assistance.
    • Accomplished multiple tasks within established timeframes.
    • Planned and executed major aspects of meeting management.
    • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
    • Mentored new hires, resulting in stronger staff development and increased productivity.
    • Cross-trained existing employees to maximize team agility and performance.
    • Entered data, generated reports and produced tracking documents.
    • Helped with planning schedules and delegating assignments to meet coverage and service demands.
    • Grew business 5% by implementing targeted marketing

Retail Sales Associate

Footlocker Retail
08.2016 - 09.2020
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Analyzed purchases for signs of fraud.

Junior Automotive Service Advisor

Dublin Auto Group
02.2020 - 06.2020
    • Responded to all customer inquiries thoroughly and professionally.
    • Exhibited high energy and professionalism when dealing with clients and staff.
    • Communicated issues to supervisor and helped develop solutions.
    • Maintained up-to-date knowledge of product and service changes.
    • Shared best practices for sales and customer service with other team members to help improve store's efficiency.
    • Coordinated between billing department and customers to resolve problems.
    • Proved successful working within tight deadlines and fast-paced atmosphere.
    • Maintained fleet vehicles in good working order by following preventive and corrective maintenance for Pre-delivery inspection.
    • Retained accurate records of purchases, titles and sales.
    • Handled 50 calls per day to address customer inquiries and concerns

Cashier

Dublin Auto Group
10.2019 - 02.2020
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Processed customer refunds and exchanges according to established guidelines.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Receptionist

Dublin Mazda
05.2019 - 10.2019
  • Confirmed appointments, communicated with clients and updated client records.
  • Responded to inquiries from callers seeking information.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Provided primary customer support to internal and external customers.

Retail Sales Associate

Zumiez Retail
09.2018 - 05.2019
    • Used consultative sales approach to understand customer needs and recommend relevant offerings.
    • Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
    • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
    • Issued receipts and processed refunds, credits or exchanges.
    • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
    • Handled 50 calls per day to address customer inquiries and concerns

Retail Sales Associate

Polo Ralph Lauren
04.2015 - 09.2015
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Recommended products to customers, thoroughly explaining details.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
  • Saved $15 by implementing cost-saving initiatives that addressed long-standing problems

Education

High School Diploma -

Hayward High School
Hayward, CA
06.2016

Skills

  • Scheduling and Coordinating
  • Time Management
  • Able to be effective leader
  • Ability to multitask
  • Excellent communication abilities
  • Effective Planning
  • Call Center Operations
  • High-Volume Environments
  • Customer Support
  • Customer Satisfaction

Timeline

BDC Agent

Umansky Auto Group
05.2023 - Current

Rental Coordinator

Fairfield Subaru
07.2022 - 12.2022

Rental Manager

Dublin Auto Group
06.2020 - 07.2022

Junior Automotive Service Advisor

Dublin Auto Group
02.2020 - 06.2020

Cashier

Dublin Auto Group
10.2019 - 02.2020

Receptionist

Dublin Mazda
05.2019 - 10.2019

Retail Sales Associate

Zumiez Retail
09.2018 - 05.2019

Retail Sales Associate

Footlocker Retail
08.2016 - 09.2020

Retail Sales Associate

Polo Ralph Lauren
04.2015 - 09.2015

High School Diploma -

Hayward High School

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Alexis Bowman