ALEXIS BOYER
Vass,NC
Summary
Responsible professional enthusiastic about supporting best practices in operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player. I am a hardworker that offers great people skills, organized file management and deep understanding of patient protections. I help enhance office operations by staying on top of patient and staff needs as well customer service, multitasking, and time management abilities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Patient Coordinator
Compleat Kidz
Apex, NC
10.2023 - Current
- Schedule and manage 50 kids and 45 employees schedule
- Access and work new/existing patient referrals
- Onboarding new patients and managing their treatment schedule
- Provide billing and payment collection support.
Registered Behavior Technician (RBT)
Compleat Kidz
Apex, NC
02.2023 - Current
- Work with kid's diagnosed with Autism Disorder
- Work closely with our BCBA for care plan and new programs
- Communicate with staff and parents the best and efficient ways to help the learner achieve their goals.
Office Assistant
PARKVIEW IN HOME AIDE
09.2021 - 01.2023
- Handles and directs phone calls to appropriate parties
- Used EVV system to handle employee time ins and time outs as well as written time sheets
- Scheduled employees with clients based on availability, distance, etc
- Uses filing system to keep up with employees and clients
- Interviews and in charge of the hiring process
- Faxes, emails, etc with providers and case workers
- Keep up with home visits, annual assessments, and Medicaid dealing with CAP and
Laboratory Accessioner
11.2019 - 12.2021
- Maintained detailed logs of all experiments and relevant data and updated databases with new information
- Cleaned, maintained, and calibrated laboratory and field equipment to ensure continuous accuracy and functionality
- Isolated, identified, and prepared specimens for examination
- Monitored lab supplies and proactively replenished for convenience and availability
- Adhered to all laboratory requirements and enforced compliance with regulations
- Sanitized workstations and instruments to avoid cross-contamination.
Manager
INTERNET CAFE
04.2015 - 11.2019
- Interpreted house rules, including game guidelines and betting limits
- Established work schedules and station arrangements for daily shifts
- Resolved customer complaints and payout errors
- Improved operations by working with team members and customers to find workable solutions
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Shift Leader
DOMINOS
04.2012 - 04.2015
- Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences
- Supervised, motivated, and led employees to maintain productivity and customer service levels
- Managed schedules, accepted time off requests and found coverage for shifts
- Transformed work area by increasing production, reducing turnover, eliminating waste, and enhancing quality
- Documented receipts, employee hours and inventory movements
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
HS DIPLOMA -
SOUTHERN LEE HIGH SCHOOL
06.2015
Some College (No Degree) -
Sandhills Community College
Pinehurst, NCSkills
- CPR Certified
- Time Management
- Work ethic
- RBT certificate
- Customer Service
- Multitasking
- Office Administration
- Patient Outreach and Follow-Up
- Critical Thinking Skills
- Management
- Autism Experience
- Behavioral Therapy
- Laboratory Experience
- Experience with Children
- Calibration
- Administrative Experience
- Quality Assurance
- Data analytics
- Interviewing
- Human resources
- Data collection
- Shift management
- Training & development
- Customer relationship management
- Laboratory experience
- Specimen collection / processing
- Documentation review
- Employment & labor law
- EMR systems
- Patient Care Coordination
- Filing and Recordkeeping
- New Hire Training
- Appointment Scheduling
- Patient Registration
- Writing skills
- Communication skills
- Conflict management
- Continuous improvement
Certification
- RBT Certification
- CPR Certification
- Driver's License
- Certified Behavioral Health Technician
- Professional In Human Resources
Timeline
Front Desk Patient Coordinator
Compleat Kidz
10.2023 - Current
Registered Behavior Technician (RBT)
Compleat Kidz
02.2023 - Current
Office Assistant
PARKVIEW IN HOME AIDE
09.2021 - 01.2023
Laboratory Accessioner
11.2019 - 12.2021
Manager
INTERNET CAFE
04.2015 - 11.2019
Shift Leader
DOMINOS
04.2012 - 04.2015
HS DIPLOMA -
SOUTHERN LEE HIGH SCHOOL
Some College (No Degree) -
Sandhills Community College