Alexis Nicole
3311 100th st, Urbandale ,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
RaceTrac
11.2023 - 08.2025
- Assisted customers with inquiries, providing accurate information about products and services.
- Maintained clean and organized work areas, adhering to safety and sanitation standards.
- Collaborated with team members to streamline operations and improve service delivery.
- Trained new employees on customer service protocols and operational procedures.
- Monitored inventory levels, assisting in restocking efforts to maintain product availability.
- Adapted quickly to changing priorities, ensuring consistent support during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Lynx Services
06.2017 - 03.2020
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
- Maintained clean and organized work areas, adhering to safety and sanitation standards.
- Collaborated with team members to streamline operations and improve service delivery.
- Trained new employees on customer service protocols and operational procedures.
- Adapted quickly to changing priorities, ensuring consistent support during peak hours.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
McDonald's
01.2017 - 04.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with management to improve workflow efficiency during peak hours.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and loyalty.
- Implemented cash handling procedures to minimize discrepancies and enhance accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Cashier
Chipotle
09.2016 - 12.2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a welcoming environment.
- Assisted in training new cashiers on register operations and customer service protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
Cafeteria Worker
Immokalee High School
08.2016 - 11.2016
- Prepared and served nutritious meals in adherence to dietary guidelines.
- Maintained cleanliness and sanitation of food preparation areas and dining spaces.
- Assisted in inventory management, ensuring adequate stock levels of food supplies.
- Collaborated with team members to streamline food service operations during peak hours.
- Implemented waste reduction strategies, enhancing overall kitchen efficiency.
- Monitored food quality, ensuring compliance with health and safety regulations.
- Provided excellent customer service, addressing dietary needs and preferences effectively.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Received and stored incoming supplies according to procedures.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
Education
None - Early Childhood Care And Education
Fort Myers Technical Institute
Fort Myers, Florida None - Cosmetology
Fort Myers Technical Institute
Fort Myers, FLSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Organizational skills
- Active listening
- Decision-making
Timeline
Customer Service Representative
RaceTrac
11.2023 - 08.2025
Customer Service Representative
Lynx Services
06.2017 - 03.2020
Cashier
McDonald's
01.2017 - 04.2017
Cashier
Chipotle
09.2016 - 12.2016
Cafeteria Worker
Immokalee High School
08.2016 - 11.2016
None - Early Childhood Care And Education
Fort Myers Technical Institute
None - Cosmetology
Fort Myers Technical Institute
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