Alexis Bridges
Lexington,NC
Summary
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Fulfillment Specialist
Chewy Fulfillment Center
Salisbury, North Carolina
04.2020 - 07.2024
- Received and processed incoming orders, ensuring accuracy of data entry.
- Organized and tracked shipments to ensure timely delivery.
- Maintained accurate inventory records and conducted cycle counts.
- Inspected products for quality assurance prior to shipment.
- Implemented safety protocols within the warehouse environment.
- Collaborated with management team on initiatives related to fulfillment operations.
- Selected products and items from shelves and pallets for customer orders.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Packaged items with appropriate materials to prevent damage during shipping.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Rural Carrier Associate
USPS
Clemmons, NC
05.2019 - 04.2020
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
- Inspected vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
- Loaded mail onto vehicles for transportation according to specified procedures and weight restrictions.
- Sorted incoming mail into designated categories for further processing or distribution.
- Delivered packages directly to customers' homes or businesses using company-provided equipment when necessary.
- Collected outgoing mail from post office boxes or from customers at their residences or places of business.
Customer Service Representative
TTEC
Lexington, NC
07.2018 - 05.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Selector
Aldi Warehouse
Salisbury, North Carolina
09.2014 - 07.2018
- Examined product specifications to determine appropriate selection criteria and item locations.
- Verified accuracy of orders, ensuring that all items were properly selected and counted.
- Loaded, unloaded and moved products using various material handling equipment such as pallet jacks and hand-trucks.
Education
High School Diploma -
Rowan-Cabarrus Community College
Salisbury, NCSkills
- Shipping coordination
- Packing expertise
- Logistics Planning
- Stock replenishment
- Pallet jack usage
- Shipping and receiving
- Forklift Operation
- Warehouse Safety
- Order Picking
- Data Entry
- Data Collection
- Customer Service
- Multi-Task Management
- Complaint Handling
- Filing
- Mail distribution
- Safe Driving
- Observation
- Postal regulations
- Delivery procedures
Timeline
Fulfillment Specialist
Chewy Fulfillment Center
04.2020 - 07.2024
Rural Carrier Associate
USPS
05.2019 - 04.2020
Customer Service Representative
TTEC
07.2018 - 05.2019
Selector
Aldi Warehouse
09.2014 - 07.2018
High School Diploma -
Rowan-Cabarrus Community College