ALEXIS BROOKS
Charlotte,NC
Summary
A graduate with a Bachelor of Science in Biology and a minor in Public Health with two years of laboratory experience. Hardworking and passionate job seeker with strong organizational skills and eager to secure a position in the healthcare field. Team player focus to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seeking an opportunity in the healthcare quality improvement sector, Quality Management in Healthcare, Data Analytics, Healthcare Strategic Management, and/or Healthcare Operations Management.
Overview
11
11
years of professional experience
Work History
Laboratory Technician
Lab Corp
Burlington, NC
08.2022 - 11.2022
- Determine acceptability of specimens for testing according to established criteria
- Performed routine and complex technical procedures and functions according to departmental Standard Operating Procedures
- Monitor, operate and troubleshoot instrumentation to ensure proper functionality
- Prepare, test and evaluate new reagents or controls.
- Perform and document preventative maintenance and quality control procedures
Customer Service Representative Team Lead
Target
Charlotte, NC
01.2017 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Welcome guests, display knowledge of guest service fundamentals, and experience building a guest-first culture across the store
- Work independently and with the team to blend problem-solving and decision-making positively
CoNquer Chemsity/Biochemistry Summer Internship
The Ohio State University
Columbus, OH
05.2022 - 07.2022
- Maintained detailed documentation of procedure, experiment's, and results
- Conducting different biological and immunological techniques (western blot, cell and tissue culture)
- Maintained lab by calibrating equipment and cleaning surfaces and items used
- Conducted purifications, prepared SOC media, 2YT media, mini prep, run gels and plate cultured
Undergraduate Student Research Assistant
Winston Salem State University
Winston-Salem, NC
05.2020 - 05.2022
- Collected, prepared, and tested wide range of biological samples
- Recorded data and maintained source documentations
- Assisted faculty members with research assignments on HPLC projects
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations
Customer Service Representative
Arise
Remote
09.2018 - 01.2021
- Answered customer telephone calls promptly to avoid on-hold wait times
- Resolved issues or complaints in an remote environment
- Shared information about products, services, and support option
- Exhibited high energy and professionalism when dealing with clients and staff
Healthcare Management Assistant
Winston Salem State University
Winston-Salem, NC
01.2017 - 01.2018
- Created and optimized records management strategies to coordinate and protect information
- Provided clerical support, sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Prepared and charted data and metrics for detailed status reports
Education
Bachelor of Science - Biology
Winston Salem State University
Winston-Salem, NC05.2022
High School Diploma -
Phillip O Berry Academy of Technology
Charlotte, NC06.2017
Skills
- LEADERSHIP
- CUSTOMER SERVICE
- DATA ENTRY
- FLEXIBLE AND ADAPTABLE
- MICROSOFT OFFICE
- ANALTYICAL REASONING
- PROBLEM SOLVING
- DNA ANALYSIS
Timeline
Laboratory Technician
Lab Corp
08.2022 - 11.2022
CoNquer Chemsity/Biochemistry Summer Internship
The Ohio State University
05.2022 - 07.2022
Undergraduate Student Research Assistant
Winston Salem State University
05.2020 - 05.2022
Customer Service Representative
Arise
09.2018 - 01.2021
Customer Service Representative Team Lead
Target
01.2017 - 08.2022
Healthcare Management Assistant
Winston Salem State University
01.2017 - 01.2018
Bachelor of Science - Biology
Winston Salem State University
High School Diploma -
Phillip O Berry Academy of Technology
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