Alexis Brundage
Auburn,United States
Summary
Professional customer service expert with proven ability to deliver results and exceed expectations. Adept at resolving issues, enhancing customer satisfaction, and building strong relationships. Strong focus on team collaboration, adaptability, and communication. Skilled in problem-solving, active listening, and multi-tasking.
Overview
6
6
years of professional experience
Work History
Customer Service Advisor
Continuum Gbl
AL
11.2023 - 06.2024
- Assisting customers with medication orders, including prescription transfers and refills.
- Providing information on medication usage, potential side effects, and drug interactions
- Resolving any issues related to medication delivery, such as tracking packages or addressing delays.
- Collaborating with healthcare providers to ensure accurate and timely prescription processing.
- Answering customer questions about insurance coverage, copayments, and payment options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Advisor
Concentrix
AL
09.2022 - 06.2023
- I provide accurate information to our members regarding their benefits and plan info
- Show sympathy for the members dealing with hard time and self issues
- Assist our members with searching for providers and offices that are in network with their plan
- Focused on the goal of making the customer feel like you care and that they are of part of our family
- Great understanding on insurance types, policies, and coverages when explained to members
- Troubleshoot technical issues
- Carefully reviewed refund requests for apps, verify eligibility, and process them accurately
Customer Service Representative
Conduent Inc
AL
06.2021 - 08.2022
- Empathized with our customers with tough situations regarding products they’ve purchased with our company
- Provided accurate availability and pricing of our high value products
- Acknowledge, Align and assure with our customers making them feel like family and appreciated customers
- Completed sales transactions as well as process returns for customers
- Efficiently handle multiple inquiries and tasks
- Address and resolve customer issues and concerns
- Understood the clients product line to inform customers
- Identify the needs of the customers and suggested suitable products and/or services
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Line Cook/Kitchen Trainer
Cookout
Auburn and Opelika, Alabama
06.2018 - 05.2021
- Prioritized orders to maintain efficiency and synchronize timely delivery of guest orders.
- Covered kitchen needs by cross-training in different positions and filling in for absent team members.
- Operated all kitchen equipment safely and in accordance with OSHA regulations.
- Stored food in designated containers, rotated inventory to reduce spoilage and noted purchasing needs for supervisor review.
- Followed corporate recipes and standards to prepare consistent menu options.
- Adjusted perfectly to menu changes and kitchen dynamics
- Handle long shifts in a fast-paced environment
- Collaborate with kitchen staff smoothly
- Effectively instruct and mentor kitchen staff
- Clearly articulate instructions and feedback
- Support staff learning a different paces
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Diploma -
Auburn High School
Auburn, AL05.2018
Bachelor - Business Administration
University of Massachusetts
Irvine, CA05.2027
Skills
- Customer service
- Inventory control
- Strong communication
- Microsoft Word
- Merchandising Time management
- Payment processing
- Sales
- Excellent verbal and written communication skills
- Active listening and empathy in customer interactions
- Proficient in using CRM software and virtual communication tools
- Strong problem-solving and conflict resolution abilities
- Self-motivated and adept at time management in a remote setting
- Adaptability to changing customer demands and expectations
Additional Information
- Authorized to work in the United States
- Remote Work Setup:
- High-speed and reliable internet connection
- Dedicated home office space with a quiet environment for focused work
Languages
English
Full Professional
Timeline
Customer Service Advisor
Continuum Gbl
11.2023 - 06.2024
Customer Service Advisor
Concentrix
09.2022 - 06.2023
Customer Service Representative
Conduent Inc
06.2021 - 08.2022
Line Cook/Kitchen Trainer
Cookout
06.2018 - 05.2021
Diploma -
Auburn High School
Bachelor - Business Administration
University of Massachusetts