Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

ALEXIS BRYANT

Orlando,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service/CNA position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Patient-focused CNA with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

CircleK
05.2023 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.

Housekeeper

Laquinta Inn
03.2022 - 06.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Cashier

Roses Retail Store
04.2017 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Walmart
10.2015 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative

Teleperformance/Sprint
02.2016 - 02.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

TeleperformanceUSA/WellCare
03.2023 - 05.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Tracked customer service cases and updated service software with customer information.

Customer Success Agent

Freedom Mortgage
02.2023 - 03.2023
  • Connected with customers to address questions and resolve issues through phone and email.
  • Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.

Certified Nurse Assistant

Prairie Estates
12.2018 - 08.2019
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

Education

Certified Electronic Health Records -

North Texas Job Corps Trading School
McKinney, TX
08.2019

High School Diploma -

North Texas Job Corps Trading School
McKinney, TX
08.2019

Certified Nurse Assistant - undefined

North Texas Job Corps Training School
Dallas, Texas
12.2018

Skills

  • Typing
  • Microsoft Edge
  • Active Directory
  • Communication Skills
  • Laundry
  • Restaurant Experience
  • Patient Care
  • English
  • Microsoft Windows Server
  • Medical Administration
  • CPR
  • Residential Cleaning
  • Customer Support
  • Banking
  • Operating Systems
  • Vital Signs
  • Home Care
  • Retail Sales
  • Cash Handling
  • Packaging
  • Documentation Review
  • Microsoft Word
  • Caregiving
  • Senior Care
  • Child Care
  • Accounting
  • Sales Expertise
  • Business Development Understanding
  • Customer Relations
  • Microsoft PowerPoint
  • Medications Familiarity
  • Companionship and Emotional Support
  • Supporting Personal Needs
  • Mobility Assistance Needs Understanding
  • Grooming and Bathing Assistance
  • EMR Systems
  • Family Support and Assistance
  • Case Management
  • Medical Records Management
  • General Housekeeping Abilities
  • Responding to Emergencies
  • Wound Care
  • Chronic Disease Management
  • Medication Assistance
  • Charting Expertise
  • Respiratory Equipment Training
  • Documentation Procedures Expertise
  • Dementia and Alzheimer's Knowledge
  • Patient Assessments
  • Measuring Bodily Fluids
  • Time Management Skills
  • Staff Training
  • Product Knowledge
  • Cash Management
  • Verbal and Written Communication
  • Cash Drawer Management

Certification

  • CNA - Certified Nurse Assistant
  • RHIT - Registered Health Information Technician
  • CRC - Certified Risk Adjustment Coder
  • NCICS - Insurance and Coding Specialist
  • CIC - Certified Inpatient Coder
  • CMC - Certified Medical Coder
  • RHIA - Registered Health Information Administrator
  • CPC - Certified Professional Coder
  • COC - Certified Outpatient Coder
  • CCS - Certified Coding Specialist
  • CBCS - Certified Billing and Coding Specialist
  • CCA - Certified Coding Associate
  • CEHRS - Certified Electronic Health Record Specialist

Timeline

Customer Service Representative

CircleK
05.2023 - 07.2023

Customer Service Representative

TeleperformanceUSA/WellCare
03.2023 - 05.2023

Customer Success Agent

Freedom Mortgage
02.2023 - 03.2023

Housekeeper

Laquinta Inn
03.2022 - 06.2022

Certified Nurse Assistant

Prairie Estates
12.2018 - 08.2019

Cashier

Roses Retail Store
04.2017 - 10.2018

Customer Service Representative

Teleperformance/Sprint
02.2016 - 02.2020

Cashier

Walmart
10.2015 - 10.2018

Certified Electronic Health Records -

North Texas Job Corps Trading School

High School Diploma -

North Texas Job Corps Trading School

Certified Nurse Assistant - undefined

North Texas Job Corps Training School
ALEXIS BRYANT