Summary
Education
Work History
Overview
Generic

Bria Carter

Madisonville,LA

Summary

Well-qualified CSR Team Lead familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. I have devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Education

High School Diploma -

A Plus Help
Mandeville, LA
08.2018 - 05.2020

Associate of Applied Science - Business Management

Delgado Community College
New Orleans, LA
09.2020 - Current

Work History

Medical Billing Specialist

MedCentris
Hammond, LA
02.2023 - 05.2023
  • Posted and adjusted payments from insurance companies.
  • Located errors and promptly refiled rejected claims.
  • Identified and resolved patient billing and payment issues.
  • Collected payments and applied to patient accounts.
  • Precisely evaluated and verified benefits and eligibility.
  • Filed and updated patient information and medical records.
  • Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
  • Managed collections claims for unpaid bills against estates of debtors.
  • Posted payments and collections on regular basis.

Mail Processing Specialist

MedCentris
Hammond, LA
04.2022 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted clients in filing claims and navigating the claims process, ensuring a seamless experience during difficult times.
  • Resolved complex claims issues for expedited processing and resolution.
  • Enhanced revenue cycle management by overseeing timely and accurate claims submission.
  • Set challenging goals and helped team work together to accomplish all objectives.

Client Advocate

Combined benefits administrator
Madisonville, LA
06.2023 - Current
  • Educated clients on available resources, guiding them through processes to achieve desired outcomes more efficiently.
  • Streamlined communication channels for improved efficiency in handling client inquiries.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Improved employee satisfaction by efficiently processing and managing benefit enrollment requests.
  • Reduced errors in benefit enrollments by implementing rigorous quality control checks during all stages of the process.
  • Educated employees on available benefit options, enabling informed decision-making during open enrollment periods.

Overview

6
6
years of post-secondary education
2
2
years of professional experience

Similar Profiles

CREATE PROFILE
Bria Carter