Alexis Burke
Charleston ,WV
Summary
Highly-motivated employee with desire to take on new challenges. I have a strong work ethic, and as a Branch Manager I have a background in steering operations and driving growth with leadership skills to enhance team performance and guarantee customer satisfaction. I am experienced with strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management and sales strategy implementation. I have always successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
8
8
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
Charleston , WV
02.2022 - Current
- Monitored financial performance of the branch on a monthly basis.
- Executed and trained a sales culture in my branch to produce top performance personally and for my employees.
- Resolved escalated customer complaints in a timely manner.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Server
Bricks and Barrels
Charleston , WV
11.2016 - 08.2019
- Stayed informed about daily specials, new menu items, promotions.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Executed outstanding customer service and communication skills with customers and coworkers.
Education
BBA - Business
Marshall University
Huntington, WV12-2021
Skills
- Excels in team leadership
- Business development expertise
- Sales professional, specializing in upselling and strong rebuttals
- Relationship building and management
- Outgoing and very personable
Timeline
Branch Manager
Enterprise Rent-A-Car
02.2022 - Current
Server
Bricks and Barrels
11.2016 - 08.2019
BBA - Business
Marshall University