Summary
Work History
Education
Skills
Software
Certification
Interests
Quote
Timeline
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Alexis Burnett

Alexis Burnett

Customer Service Consultant
Delaplane,VA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Customer Service Consultant

Caliber Collision
Chantilly, VA
02.2022 - 09.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Associate Sales Manager

Tobacco Hut
Gainesville, VA
03.2020 - 01.2022
  • Established and cultivated solid business relationships with new or existing customers.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Facilitated business by implementing practical networking techniques.
  • Organized promotional events and interacted with community to increase sales volume.

Zipline Guide

Salamander Resort and Spa
Middleburg, VA
03.2018 - 08.2019
  • Prepared reports for management regarding status and progress of recreational activities.
  • Assisted in recruitment and hiring of new staff.
  • Trained staff members on conducting events and following safety procedures.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Collaborated with other recreation staff in developing new recreational activities.

Server Shift Leader

Bertuccis Restaurant
Richmond, VA
09.2016 - 03.2018
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.

Education

High School Diploma -

Patriot High School
Nokesville, VA
09.2011 - 06.2014

Skills

    Report preparation

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Software

Microsoft Word

Outlook

Microsoft Office

Windows

CCCONE

Certification

BLS for Healthcare Providers

Interests

Travel

Adventure

Swimming

Camping

Volunteering

Quote

"Each one of us has to start out with developing his or her definition of success. And when we have these specific expectations of ourselves, we are more likely to live up to them. Ultimately it is not what you get or even what you give. It's what you become.”
Mary Gates

Timeline

Customer Service Consultant

Caliber Collision
02.2022 - 09.2023

Associate Sales Manager

Tobacco Hut
03.2020 - 01.2022

Zipline Guide

Salamander Resort and Spa
03.2018 - 08.2019

Server Shift Leader

Bertuccis Restaurant
09.2016 - 03.2018

High School Diploma -

Patriot High School
09.2011 - 06.2014

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Alexis BurnettCustomer Service Consultant