Alexis Burnette
Lake Geneva,WI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Camp Registrar
YMCA Camp MacLean
10.2023 - Current
- First line communication to all camp constituents.
- Answer phone with strong emphasis on customer service
- Develop relationships with MacLean customers, be attentive to their needs.
- Work with the program director, co-administrate and assist with the selling of camp sessions.
- Oversee and manage the camper registration process for resident, day, winter and family camp programs. Assist as needed in managing group service calender, writing, and distributing user group agreements.
- Administer financial transactions related to revenue; responsible for bank deposits.
- Administer and manage basic financial accounts for campers and guests.
- Responsible for camp mail distribution and delivery.
- Maintain and manage camper database; compile statistical data as needed.
- Responsible for office supply inventory, purchasing and distribution of supplies.
- Responsible for maintaining accurate files and records.
- Responsible for overseeing the maintenance and functionality of all office equipment including copiers, phone systems, etc..
Collections Analyst
Volkswagen Credit Inc
09.2019 - 07.2023
- Received inbound and outbound calls
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Trained new employees on best practices in collections techniques and procedures, enhancing overall team performance.
- Implemented process improvements that increased efficiency within the collections department.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Entered client details and notes into system for interdepartmental access and review.
- Researched billing errors and discrepancies to initiate corrective action.
Education
High School Diploma -
Antioch Community High School
Antioch, IL05.2018
Skills
- Records Management
- Enrollment Management
- Paperwork Processing
- Data Analysis
- Strategic Planning
- Software Proficiency
- Admissions Support
- Financial Aid Coordination
- Organizational Skills
- Conflict Resolution
- Time Management
- Scheduling
Timeline
Camp Registrar
YMCA Camp MacLean
10.2023 - Current
Collections Analyst
Volkswagen Credit Inc
09.2019 - 07.2023
High School Diploma -
Antioch Community High School
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