Alexis Burris
Greensboro,NC
Overview
8
8
years of professional experience
Work History
Fresh Department
Walmart
- Current
- Stocked and maintained clean area in Fresh Department at Walmart, Assisted customers in finding products and answering their inquiries
Tech Support
Conduent
01.2024 - Current
- Basic Technology Troubleshooting, Data Entry, Being Able to Multitask, Working with several different applications, Problem Solving, Good Communication and Deescalating Skills, Soft Skills, Empathy and Customer Service Orientation, Active Listening, Patience and Willingness to assist, Time Management, Answering How-To Questions, Able to provide instructions clear
Customer Care Representative
Percepta
03.2022 - 10.2023
- Troubleshooting devices, Sending SMS pings, Basic technology troubleshooting, Transferring calls, Typing, Navigating through multiple systems, Communicating, Sending out emails, High call volume, Payments
Customer Service Representative
Alorica
03.2021 - 11.2021
- Handling inbound calls, Promote and make sales, Typing 25 words per minute, Entering customers data and Personal Information, Navigating through multiple applications, Using Microsoft, Deescalate upset customers, Make quick decisions
Cashier and Customer Service
Circle K/Shell
08.2020 - 02.2021
- Handled money, Operated cash register, Cleaned, Cooked, Greeted customers, Worker with the public, Handled money
Production Worker
Mann+Hummel
11.2019 - 01.2020
- Print codes on filters, Pack them in boxes, Close boxes, Print labels, Read instructions
Personal Shopper/Sales Associate
Walmart
03.2019 - 11.2019
- Shop For customers, Handle Packages, Unload/Load Packages, Stock/Unstock, Zone, Assist customers in selecting and purchasing their desired products, Ensure accurate and timely delivery of customer orders, maintaining a high level of customer satisfaction, Provide personalized shopping experience to customers by understanding their preferences and recommending products that meet their needs and budget, Provide personalized assistance to customers in selecting and purchasing products, ensuring a high level of customer satisfaction and repeat business
Cashier
Zaxbys
10.2016 - 03.2019
- Opened and closed the store, Greeted customers, Answered questions, Promptly addressed guest complaints, Processed cash, check, or credit transactions with accuracy, Counted cash drawers, Stocked merchandise, Took orders over the phone
Education
High school or equivalent -
Gaston College
Dallas, NC05.2024
Skills
- Troubleshooting Devices
- Sending Pings
- Basic Technology Troubleshooting
- Typing
- Communicating
- Data Entry
- Sales
- Handling inbound calls
- Entering customers data and Personal Information
- Deescalate upset customers
- Greeted customers
- Resolved customer issues
- Collected and documented orders
- Responsible for troubleshooting applications
- Answered general questions
- Transferring calls
- Navigating through multiple systems
- Sending out emails
- Promote and make sales
- Using Microsoft
- Make quick decisions
- Conducted customer service surveys
- Created call center scripts
- Responded to inquiries and issues
- Assisted customers with a warm and professional attitude
- Resolved customer information and complaints
- Handled money
- Operated cash register
- Cleaned
- Cooked
- Multi tasking
- Print codes on filters
- Pack them in boxes
- Close boxes
- Print labels
- Read instructions
- Shop For customers
- Handle Packages
- Unload/Load Packages
- Stock/Un-stock
- Zone
- Opened and closed stores
- Answered questions
- Promptly addressed guest complaints
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
- Stocked merchandise
- Took orders over phone
- Great customer service
- Fast Food
- Team Member
- Food Service
- Food Prep
- Mathematics
- Retail Sales
- Writing Skills
- Communications
- Sales Experience
- Assembly Line
- Leadership Experience
- Load & Unload
- Warehouse Experience
- Order Picking
- Basic Math
- Cleaning Experience
- Packaging
- Kitchen Experience
- Cash Handling
- Pallet Jack
- Cashiering
- Organizational Skills
- Order Picker
- Food Safety
- Heavy Lifting
- Microsoft Word
- Driving
- Microsoft Office
- Supervising experience
- Customer service
- Conflict management
- Sales
- Customer support
- English
- Customer Care
- Industry Knowledge
- Upselling
- Technical
- Troubleshooting
- Escalation Handling
- Cross-Selling
- Problem-Solving
- Customer Satisfaction
- Problem Resolution
- Positive Image
- Team Collaboration
- Industry Trends
- Customer Assistance
- Coding
- Billing
- Medical Record Management
Personal Information
Age: 24
Timeline
Tech Support
Conduent
01.2024 - Current
Customer Care Representative
Percepta
03.2022 - 10.2023
Customer Service Representative
Alorica
03.2021 - 11.2021
Cashier and Customer Service
Circle K/Shell
08.2020 - 02.2021
Production Worker
Mann+Hummel
11.2019 - 01.2020
Personal Shopper/Sales Associate
Walmart
03.2019 - 11.2019
Cashier
Zaxbys
10.2016 - 03.2019
Fresh Department
Walmart
- Current
High school or equivalent -
Gaston College