Alexis Burton
Tyler,TX
Summary
Offering strong interpersonal and communication skills, eager to learn and grow within mental health-focused environment. Brings awareness of psychological theories and therapeutic methodologies, specifically in cognitive-behavioral strategies and crisis intervention. Ready to use and develop counseling techniques and assessment skills in any role.
Overview
4
4
years of professional experience
Work History
Service Coordinator/Adult Mental Health Case Manager
ACCESS
02.2025 - Current
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Qualified Mental Health Professional
Winners Circle Group of Texas
11.2024 - 02.2025
- Continuously sought professional development opportunities to remain current on industry best practices and enhance clinical skills.
- Promoted mental health awareness within the community through educational workshops and presentations.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients in various settings.
- Served diverse populations including children, adolescents, adults, families, couples from various cultural backgrounds addressing an array of mental health issues.
- Reduced crisis situations through timely interventions and appropriate referrals to community resources.
Rehabilitation Technician Coordinator
Special Tree Rehabilitation
02.2023 - 10.2024
- Maintained medicine and equipment inventory, issued supplies to staff and notified personnel to procure more stock.
- Communicated back to nurses and therapists regarding patient performance and condition.
- Monitored patient progress and reported changes to therapists, aiding in optimal treatment adjustments.
- Coordinated scheduling and documentation for multiple caseloads, streamlining administrative processes within the department.
Member Service Specialist
Sam's Club
06.2021 - 01.2023
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
Education
Bachelor of Science - Psychology
Wayne State University
Detroit, MI08-2024
Skills
- Clinical documentation
- Self-harm prevention
- Behavioral assessment
- Mental health counseling
- Attention to detail
- Data entry
Timeline
Service Coordinator/Adult Mental Health Case Manager
ACCESS
02.2025 - Current
Qualified Mental Health Professional
Winners Circle Group of Texas
11.2024 - 02.2025
Rehabilitation Technician Coordinator
Special Tree Rehabilitation
02.2023 - 10.2024
Member Service Specialist
Sam's Club
06.2021 - 01.2023
Bachelor of Science - Psychology
Wayne State University
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