Alexis Busby
Houston,TX
Summary
Dedicated worker with 6 years in sales, marketing management, advertising and public relations. Areas of expertise include content development and brand management. High-energy, organized worker who is highly effective in project and personnel management and market trend identification. Desires an upper-level marketing or account management position. Analytical and strategic with excellent problem solving skills. Organized, efficient and always willing to go the extra mile for on-time content delivery. Experienced marketing management professional who consistently delivers high-quality and results-focused marketing content. In-depth knowledge of sales and marketing, with expertise in identifying emerging market trends.
Overview
9
9
years of professional experience
Work History
Assistant Sales Manager
AT&T
04.2023 - Current
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Generated sales report to help upper management make effective decisions and sales plans.
- Managed and developed sales team.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Wireless customer service/sales representative
AT&T Prime Communications
05.2022 - 03.2023
- Extensive customer service and sales experience
- Superior proficiency with e-mail Internet and MS Office applications such as Word Access and Excel
- Strong skills in building professional relationships with a diverse client base
- Outstanding facility in explaining and promoting product benefits and features
- Excellent oral and written communication skills
- High problem-solving and negotiation skills
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
Lead Customer Service Representative
T-Mobile
04.2021 - 02.2022
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Lead Spa Attendant
L'AUBERGE LAKE CHARLES
08.2016 - 07.2017
- Implemented retail marketing which resulted in at least 25% increase on a monthly
- Consistently received positive feedback from guests on performance reviews
- Reviewed weekly inventory charts and recorded facility needs.Collaborated with upper-management to ensure the delivery of efficient, high-quality service
- Executed weekly reports for team member sales.Overall maintenance for shift including shelf-management
- Resolving extensive issues or guests complaints.Responsible for team member incentives monthly and annually.
Assistant Manager
DOLLAR GENERAL
01.2015 - 11.2016
- Delegated tasks to employees
- Overall upkeeping of store and employees
- Responsible for intake of quarterly inventory of store merchandise
- Initiated daily intake of all store revenue and bank drops
- Responsible for scheduling employee work hours.
Education
Bachelor of Science - Behavioral Sciences
Sowela Technical Community College
Lake Charles, LA05.2026
Skills
- Lead Generation
- Time Management
- Staff Development
- Customer Relationship Management
- Closing and Contract Negotiations
- Business Development Understanding
- Customer Relations
- Recruiting and Interviewing
- Performance Tracking and Evaluations
- Rewards Program Oversight
- Product and Service Knowledge
- Scheduling and Coordinating
Fitness training and Nutrition
Currently in works of building a fitness brand to help build and promote wellness through body building and training. Also, distributes meal preps to aid in every customers fitness journey.
Timeline
Assistant Sales Manager
AT&T
04.2023 - Current
Wireless customer service/sales representative
AT&T Prime Communications
05.2022 - 03.2023
Lead Customer Service Representative
T-Mobile
04.2021 - 02.2022
Lead Spa Attendant
L'AUBERGE LAKE CHARLES
08.2016 - 07.2017
Assistant Manager
DOLLAR GENERAL
01.2015 - 11.2016
Bachelor of Science - Behavioral Sciences
Sowela Technical Community College