Alexis Bustillos
Tempe,AZ
Summary
Current college student with enthusiasm for customer service. Possess excellent communication, problem-solving, and organization skills. Talented at offering superior customer service and working in a team environment. Self-motivated and goal-oriented individual with a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
07.2024 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Paralegal
Karina Ordonez Law Office
07.2024 - Current
- Conducted detailed client intakes and entered information into company database.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Served as legal team's liaison with other immigration-related service providers to improve quality of client services.
- Interacted with telephone callers and answered questions about immigration attorneys' services.
- Prepared affidavits, waivers, translations, and asylum requests for ongoing cases.
- Provided United States Citizenship and Immigration Services (USCIS) with information about case changes or problems.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Met with clients to gather information, prepare documentation, and determine necessary actions.
- Developed comprehensive client case list and performed file maintenance to promote accuracy and information compliance.
- Filed correspondence and legal documents in correct client files and transmitted applicable documentation to courts and government agencies.
Server
Dennys
10.2022 - 06.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Resolved customer complaints and inquiries in a timely manner
- Exercised focus and concentration to keep track of tables and remember orders
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
Receptionist
Hernandez global
07.2022 - 10.2022
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Assisted with administrative tasks such as filing documents, copying materials
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained accurate records of all incoming calls, messages, and visitors
- Operated multi-line phone system efficiently while managing high call volume
- Managed daily calendar appointments for staff members
- Answered phone promptly and directed incoming calls to correct offices.
Receptionist
Chaidez law firm
05.2021 - 10.2022
- Greeted visitors warmly and ensured they had a positive experience
- Handled cash and credit card payments with accuracy
- Answered phones professionally in accordance with organizational protocols
- Operated multi-line phone system efficiently while managing high call volume
- Managed daily calendar appointments for staff members
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Maintained office and faculty supplies to keep optimum stock on hand
- Processed incoming and outgoing documents via electronic methods and systems
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
- Monitored office supplies inventory and placed orders when necessary
Education
Associate in Arts (A.A.) - Legal studies
South Mountain Community College
Phoenix, AZHigh School Diploma - undefined
Trevor G Browne High school
Phoenix, AZ05.2019
Skills
- Bilingual (Spanish & English)
- Document Scanning
- Microsoft Word
- Microsoft Excel
- Cash Handling
- Notary Public (Active)
References
References available upon request
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Barista
Starbucks
07.2024 - Current
Paralegal
Karina Ordonez Law Office
07.2024 - Current
Server
Dennys
10.2022 - 06.2024
Receptionist
Hernandez global
07.2022 - 10.2022
Receptionist
Chaidez law firm
05.2021 - 10.2022
High School Diploma - undefined
Trevor G Browne High school
Associate in Arts (A.A.) - Legal studies
South Mountain Community College