Alexis Calaguire
Brick,New Jersey
Summary
Hardworking medical receptionist that brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Skilled using Epic appointment scheduling system to manage over 100 patients weekly. Organized and accurate in managing patient flow.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Hackensack Meridian Health-Primary Care
07.2022 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Printed prescription requests and queries in compliance with practice protocol.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Babysitting
Self Employed Web
02.2015 - 08.2022
- Help out the parents/guardians in anyway I can
- Creating crafts and games to keep them intrigued and entertained based on their age
- Preparing and distributing meals
- Play with them to make them happy
- Bathing and dressing children
- Administering medicine
- Doing homework
- Disciplining children when necessary
- Reading them bedtime stories before putting them to bed
- Keep the house clean, minimizing parents clean up time.
- Talked to parents about concerns or issues with children during babysitting.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Skilled at working independently and collaboratively in a team environment.
Director of Operations
Chick-Fil-A
07.2014 - 06.2022
- Able to effectively run a shift for all ages
- Make sure that the food is being served as safe as possible to each guest
- Oversee the way the customer interaction end the way the front of the house went
- Came up with faster ways to take orders on the iPads outside
- Came up with a filing system to ensure organization and accountability
- Ensuring the team is successful and achieving their goals, as well as developing up and coming leaders.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Established and monitored quality assurance standards to achieve operational excellence.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Mentored and coached team members to foster productive and engaging work environment.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Camp Counselor
Pine Grove Day Camp
06.2017 - 08.2019
- Following a schedule that was given to ensure the kids got to do different activities
- Supervises campers and ensures their safety, development, growth, skill achievement, and general well-being
- Outgoing and positive
- Offering emotional support whenever they needed it
- Implementing the camps rules
- Greeting new campers and making them feel welcomed
- Records and tracks camper’s dietary restrictions/allergies and ensures that the meals/snacks are distributed to them
- Being alert in high dangerous areas to ensure child safety and follow equipment protocol.
- Led groups of children safely through variety of camp activities.
- Implemented camp activities fostering physical, social, and emotional growth.
- Worked with children of varying age, interest, skill, and developmental levels.
- Supported children by actively listening and offering encouragement.
- Administered first aid quickly to provide health and safety to campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Prepared and submitted daily and weekly reports to keep records of campers' attendance, behavior and progress.
- Participated in camp fundraisers and community outreach to secure financial stability for camp and attract new campers.
- Kept athletic and games equipment and facilities organized and maintained.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Education
Associates Degree in General Science -
Ocean County College
Toms River, NJ05.2019
Skills
- Management
- Problem Solving Skills
- Time Management Skills
- Multitasking
- Customer Service
- Working on renewing CPR Certificate
- Medical Transcription
- Payment Collection
- Insurance Verification
- Telephone Etiquette
- Patient Relations
- Medical Terminology
Timeline
Medical Receptionist
Hackensack Meridian Health-Primary Care
07.2022 - Current
Camp Counselor
Pine Grove Day Camp
06.2017 - 08.2019
Babysitting
Self Employed Web
02.2015 - 08.2022
Director of Operations
Chick-Fil-A
07.2014 - 06.2022
Associates Degree in General Science -
Ocean County College
Similar Profiles
JOHANNA MENDEZJOHANNA MENDEZ
Front Desk /Receptionist at Hackensack Meridian Medical Group Primary CareFront Desk /Receptionist at Hackensack Meridian Medical Group Primary Care
Joseph MajorJoseph Major
CT Scan Technologist at Hackensack Meridian Health HackensackCT Scan Technologist at Hackensack Meridian Health Hackensack
Joseph MajorJoseph Major
CT Scan Technologist at Hackensack Meridian Health HackensackCT Scan Technologist at Hackensack Meridian Health Hackensack